alienware m17x r2 bluetooth problems

cammy5477 · 28 Nov 2010 at 22:49

im having all kinds of trouble getting the bluetooth on my laptop to work....just bought it so did a fresh install of w7 ultimate 64bit and installed the drivers in order but i cannot get the bluetooth to work......does anyone have a similiar machine that can help me out here? googleing it shows others have had issues aswell but ive tried all there answers and nothing.....i cant see the bluetooth card in device manager...the machine will not take the driver it tries for a while then asks for the module to be switched on but in the bios bluetooth is enabled and ive read that if it shows in the bios it must be there but im thinking theres no dell 370 bluetooth card installed.....not to keane on taking the machine apart to find out though.....
ps pretty sure it wasnt working prior to reinstalling windows.....

cammy5477 · 29 Nov 2010 at 15:51

thanks for your detailed response tempac....i bought it second hand from a guy in london but its like new.....ive emailed him for the parts breakdown but he hasnt got back to me as yet......you can configure them without this part i think when you buy them new which makes me think its not there as it aint in device manager and would try to install a driver under new device found if the machine registered it being there...the driver just searches for a bit trying to find something then asks for it to be switched on but on the r2 model m17x the wifi and bluetooth are the same switch...if you want one or both on or off you do it in the bios.....i may bite the bullet and phone dell and give them the service tag see what they say

cammy5477 · 29 Nov 2010 at 16:37

checked and there is no 370 bluetooth module in the machine.....doohhhh

cammy5477 · 29 Nov 2010 at 19:37

tempac said:
It seems to only be around £20 though, which has to be good doesn't it?

Dell True Mobile Bluetooth 370 Module Dell Series Laptops P560G M960G
http://www.itcsales.co.uk/cgi-bin/sh000002.pl?REFPAGE=http://www.itcsales.co.uk/acatalog/Dell_Laptop_Options.html&WD=370%20bluetooth&PN=Modems_for_PC_Laptop.html%23a2679#a2679

HTH

yeah mate i ordered one from an ebay powerseller for £12.99 so as long as it works im delighted....thanks for all your help especialy with the teardown idea....dell had a video would you believe and it only took 3 screws out to check under the palm rest and low and behold an ariel and no card......
i watched the rest of the video and am checking every day now for a decent priced i7920xm

to replace my i7720m as i hear the extra processing power is a huge boast in crossfire laptops
thank you so much mate for giving me a new perspective in the fault finding process