ESET Endpoint

[swinnie]

Hi Guys,

Just started supporting a new customer on break/fix. Their previous guy migrated them to O365 and ESET Endpoint management.

Some machines have had issues sending mail, with emails taking an age to get out of the outbox - literally measured in hours in many cases. I've scanned their profiles and setup new profiles - no difference. I remove ESET Endpoint and the problem goes away?

Anyone had any similar issues? Also, how do you manage these Endpoints? I've been passed the credentials for the licence manager but I would expect to see reporting on detections, scans, updates and the like.

Many thanks in advance.

 

[swinnie]

To be honest it is now happening to all users, and not just mail. They're getting issues with web connectivity as well - got a technical ticket with the ISP as for some reason there are random spikes throughout an average working day.

The ESET Endpoint is already deployed across the network, can I deploy ESET Remote Administrator and then add their endpoints to it for control/monitoring?

 

[swinnie]

Turns out it was a Broadband Fault, and also an Office365 issue which had not been disclosed in the Organisation Health App until late last week.

This customer does not have a Domain Environment and ESET has been deployed onto each machine - does ESET still have the same functionality outside of a domain environment?