Google Play - Returning Devices

RockLobster · 6 Dec 2012 at 18:03

Just wanted some advice regarding returning my Nexus 4. A few weeks ago I received my Nexus 4 after a week or so it developed a fault where I couldn't hear people unless I put them on loudspeaker. I contacted Google who arranged for a replacement to be sent out. I received the replacement today.

This is their returns policy: -

1. Print the attached Return Authorization form

2. Insert the Return Authorization form into the outer shipping box.

3. You'll receive a return shipping label with your replacement device. Use this label with the shipping container used for returning your original device.

4. Schedule a pickup with our shipping provider, or take your package to any authorized shipping outlet near you.

I didn't receive a return shipping label with my replacement.I contacted Google and they said TNT will send a bag with the shipping label for me to send it back. He didn't sound convincing and when I asked him when TNT would do this he wasn't sure. :confused:

I get the feeling this is going to end up being a real hassle. Has anyone had any experience returning devices to Google and what was the procedure?

An authorization for the full price of the replacement device will be placed on your credit card. This means that a portion of your card’s credit limit is held for several days, but no charge is made if your original device is delivered within 21 days and the damage to your device is verified to be covered under warranty.

I did have a portion of my debit card's limit held but now it's disappeared. Does that mean if I don't send it back within the 21 days they can still charge me the full amount even though the limit has been lifted?

RockLobster · 6 Dec 2012 at 21:18

Stupid question but what did you actually say to TNT? Did you quote your google play order ref or something?

RockLobster · 7 Dec 2012 at 08:45

lamboman said:
Don't count on it. Today is day 21, the day where I get charged, and I've received nothing, even after pushing several times.

Be interesting to see if they do charge you. I may cancel my debit card.

RockLobster · 10 Dec 2012 at 22:40

Any news lambo? Seems a few people are having problems - http://forum.xda-developers.com/showthread.php?t=2030874.

Haven't had anything yet will phone them on Wednesday. What a joke. Anyone thinking of buying a device from Google. Don't!!

RockLobster · 12 Dec 2012 at 14:45

lamboman said:
Have received the bags today. Too many of them, six, for whatever reason. About time really...

Will check when I get home if no bag another call.

RockLobster · 12 Dec 2012 at 17:50

Same here. I'm going to drop off my parcel at the depot saves someone staying in all day waiting for a collection. Looks like Google are starting to get their act together.