How do I get money out of my Santander ISA?

Valentino · 11 Apr 2011 at 13:14

I want to get the money out of my santander isa and into my halifax current account. On santander banking i've clicked on all the tabs relating to paying someone, or moving the money etc but it just comes back with this

Error code: EBAN_0004

There are no valid accounts (Linked to your card) available for this transaction.

What does this mean? How do I get my money?

Valentino · 11 Apr 2011 at 13:20

FFS, i have online banking so i don't have to waste my phone bill sitting on hold for 5 minutes listening to crap music, how backwards are santander that they won't let me withdraw my funds using online banking.

Valentino · 11 Apr 2011 at 16:54

I just phoned up, had a ton of security questions, they even wanted my national insurance number :confused:

and then at the end they said they couldn't transfer out my ISA because it is too much money to transfer out in one go, so i have to go to my local branch with passport and all sorts of other documents :mad:

I asked how much i could transfer out on my first go and she then went on to say that information is not released for security reasons.

It's unbelievable tbh. I might open up a santander current account online just so i can transfer the money into that and then transfer the money from the current account to where i actually want it. This is a huge amount of hassle for me because the nearest Santander is a 20 minute car journey. It's also wrong imo seen as i applied for the ISA online and have never stepped foot in a Santander ever. They are more than happy to take my money but they don't want me to take it back do they :mad:

I had a Barclays ISA before this and as much as i dislike Barclays at least I was able to fully manage my finances online with them.

It's not even real money, the banks aren't going to have to exchange gold reserves over my measly amount of cash. It's just numbers on a hard drive. I haven't even had a paper statement lmao.

Valentino · 13 Apr 2011 at 11:28

Two days for the current account to come through and I've transferred the money to Halifax, that was quicker and easier than visiting the branch, but why oh why don't Santander just let me transfer the money straight from my ISA, this must cost them money, sending me this welcome pack considering the account will probably never have more than £10 in it ever again now.