Vertagear chair, something not right

[Usher]

Just assembled my SL4000 chair & something immediately seems odd, the piston unit that locates in the wheel housing ends up with 2/3 of it below the hole so it limits the height of the chair, also you usually get a cover that hides the piston rod as per the Oc photo. Has anyone got one the same that can explain whether it's how it's supposed to be before I contact OcUk

 

[Usher]

That's fitted upside down isn't it? Certainly looks it compared to the stock image.

how can it be upside down, if I reversed it the piston would point at the floor

 

[Usher]

Something wrong there it should sit in the aperture not come through several inches...

That's what I thought, also where is my telescopic cover as per the photo, even my old £60 one had a cover

 

[Usher]

Seems they made a couple of variations of the piston seating according to a video of someone assembling one, however there should be a telescopic thingy particularly as once you've lowered and raised the chair the piston becomes greasy. There is not one with mine and it's not shown on the parts list although it is on every photo all over the net, what a joke if it's omitted due to cost cutting

 

[Usher]

Right guys when the ram protrudes low like that you have the updated design with extra travel. All the chairs should have a cover for the ram so looks like yours is missing.

The cover should be in the box with the wheels etc.

The cover for the ram is not shown on the list of parts although it is shown on the parts list shown on the assembly video on the OcUk page & every photo on the net & I now know why, if you lower the chair right down it would be crushed into pieces because there is no room. and the knob for the tilt then catches on the wheekbase so that could get damaged as well

I'm not happy with this at all, I havent paid £234 for a codged up job with an exposed part underneath covered in oil. I'm going to ask to return it

 

[Usher]

I've never returned anything to OcUk before how do I go about it ?

 

[Usher]

you're overreacting tbh.

My steelcase leap doesnt have a cover either.

overreacting! so if I lower the chair right down it will it break the tilt knob, is that acceptable to you ?

 

[Usher]

Mine sticks through as yours does and didn't come with the cover.

Apparently it no longer comes with one.

As these chairs appear to be having ongoing factory modifications can you measure the width of the actual seat between the raised humps either side as I wonder if they altered this as well?
The actual seat area on mine is just 360mm which means anyone over 9 stone won't fit comfortably. I'm not exactly a fatbloke @ 6ft & 12 stone but when I sit the two padded side bits stick in my thighs and there is metal inside these parts so there is no give, after just a few minutes it becomes uncomfortable

 

[Usher]

Nothing about the chair seat & back dimensions has been altered from day one. The decision was made by Vertagear to change the seating of the gas lift in order for the chairs to appeal to a wider range of people with regards to height.

I've had a reply from Vertigear. they have made the chair suitable for smaller people:

Thank you for reaching out to us! You received the new version of the gas lift - which corrects an issue that was caused by the overall height adjustment of the chair. The original gas lift was for audiences from 1.75m to 2.00m but with the new versions are made for audiences from 1.65m to 1.90m. We wanted to make the chairs available to the average consumers which are 1.65-1.75cm to sit and tilt comfortably, therefore we decided to upgrade the gas lift. The gas lift cover is not compatible with the new version of the gas lift. Please let us know if you have any additional questions or concerns.

So basically they had an issue with the casting fracturing so bodged a replacement so there is now no room for the gas lift cover, & if you drop the chair whilst sitting you can smash the tilt knob if it's over one of the wheel struts


Now I've had the chair for a few hours I can see I will never be comfortable, the seat part is just 360mm, that's just 60mm wider than my kids old carseat !!. 5 minutes & my thighs ache as does the wifes, only my 8 stone beanpole son can sit comfortably, metal inside the thighpads is the cause as there is no give. right now I'm sitting on a cushion

 

[Usher]

I'm 6ft and 18st, I think the seat is very comfy. The sides have given me no issues from day one, seems like with all the dramas the chair isn't the right one for you, have you considered the SL5000? Think they bill that as a bigger chair.

18 stone I don't get how you can possibly sit on a chair as narrow as this, without wanting to sound rude what is your measurements round your seating area?