Vodafone balls up

[thezappa]

I had a 12 month contract with Vodafone which lapsed on the 18th-ish July so I chatted online with one of their customer service reps about getting a discount for another 12 months.
Guy comes back and says I can get 5Gb Data, unlimited minutes and texts for £11.90. Happy days so I went on to ask what he could do with a handset upgrade (I have an iPhone 5) to a iPhone 6s, guy 'checks' and says I have that tariff with that phone for free
Obviously I was a little suspicious of this so asked what the cost of the handset is and he said it will be waived (as part of they great customer service) but I would have to call and get the handset upgrade but won't be a problem.

Clearly this guy is doing something wrong but I called Vodafone anyway and told them I wanted the tariff and handset - notes are on my account. The girl goes away and speaks to her manager and says the guy has made a massive mistake and they will have to investigate.

My question is, what chance do you reckon I have of getting this deal and if they come back and say I can't have it what right do I have to insist they honour their mistake.
I did say on the phone to them that under contract law and the rules around misrepresentation I could if I wanted pursue legal action but I wonder if there is anything else I can go in with.
Suggestions/thoughts welcome

 

[thezappa]

Stop misquoting legislation that does apply, no contract of sale was entered as you have not received the goods and not paid for anything at this point, just give it up and move on with your life.

I can offer you a gold plated moon if you like but unless you pay for it, I took more money than we agreed or you took delivery of a lead plated moon instead from then we have no binding agreement.

Thanks but I didn't quote anything.
The information I was going on was here:
"A misrepresentation is a false statement of fact or law which induces the representee to enter a contract. Where a statement made during the course of negotiations is classed as a representation rather than a term an action for misrepresentation may be available where the statement turns out to be untrue"

I appreciate I didn't enter in to a contract but the information he was giving me was being used by me to enter in to the terms they had offered. Fair enough if I'm wrong but that's what I was being my query with them on.

 

[thezappa]

It might, hmm. I suppose that is what they may well say. On the other hand I could argue that the basis for me trying to take up the contract was on the basis of what the guy said.

Will be interesting to see what they say. Thank you.

 

[thezappa]

Fair enough. I still haven't heard from them and it was quite clearly too good to be true. Still they may offer some discount as you say. Thanks for your input.