Associate
Just a heads up for people, stay the hell away from Yodel (the new name for HDNL). We booked a delivery through them via Parcel2Go (which whom we have no issues, always been great).
My next day parcel went out on the 12th... still not arrived. 4 times been listed as "unable to deliver, card left", despite the fact that people have been available every time it was apparently attempted.
There have been a string of ridiculous excuses, some outright lies and a complete lack of professionalism.
It's out again today for delivery but surprisingly I have no faith that it will arrive so we're probably heading up to Stoke (1hr drive for us) later to collect the parcel since we just can't get them to deliver the package
So yeah, seriously, stay away.
p.s. the icing on the cake was when on Monday they "couldn't get access through a service door" (we don't have any such thing) then 6 minutes later (according to the tracking) it was booked back in at the Oldbury depot, which happens to be a good 50 minute drive south, on a good run!
My next day parcel went out on the 12th... still not arrived. 4 times been listed as "unable to deliver, card left", despite the fact that people have been available every time it was apparently attempted.
There have been a string of ridiculous excuses, some outright lies and a complete lack of professionalism.
It's out again today for delivery but surprisingly I have no faith that it will arrive so we're probably heading up to Stoke (1hr drive for us) later to collect the parcel since we just can't get them to deliver the package
So yeah, seriously, stay away.
p.s. the icing on the cake was when on Monday they "couldn't get access through a service door" (we don't have any such thing) then 6 minutes later (according to the tracking) it was booked back in at the Oldbury depot, which happens to be a good 50 minute drive south, on a good run!