Phones4u lies

Nick1881

Nick1881

Nick1881

Soldato
Joined
4 Feb 2007
Posts
9,899
Location
Nuneaton, UK
Wow, P4u still suck big time.

I went in last sat and bought the 6500 slide on orange, I was happy with everything except the call quality which is rubbish, so I took it back and told them I wanted to do a 14 day, they messed around so much I had to leave to meet someone, went back yesterday and they were busy and said it would take ages.

They asked if there is any other phone I want, I said I will wait to see what the N95 8Gb is like on orange, the guy told me its bigger than the normal n95, Nokia site says its 1mm higher and a few grams more weight, then he told me orange wont be releasing it as their software doesnt work with it? :rolleyes: Yea right mate.

I'm going back there this morning to shove this phone sideways up... well u get the idea.

Wish me luck.
 
Yea, some are saying Orange wont release it ever, I hope they do, it looks so much better in black.

P4u offered me £90 to keep me, whats the point if I dont like making calls on the phone.

They also offered me N95 with 6 months free line rental, on Voda, not a chance lol.
 
The N95 8GB failed quality testing with Orange, with and without the Orange branded software. Unless it's resubmitted with the issues resolved, it's not likely to appear.

Unfortunately there's a fundamental difference between what Nokia think is acceptable behaviour for a phone, and what customers tend to think, which has in the past led to dissatisfaction.
 
Really? I thought the newer version was to addres all the problems?

Im nosey, I want to know what they felt was wrong with it!
 
Dolph said:
The N95 8GB failed quality testing with Orange, with and without the Orange branded software. Unless it's resubmitted with the issues resolved, it's not likely to appear.
Click to expand...

Nothing to do with Orange being ****** off about Nokia's music store then? :p

Strange that it would pass the quality testing of all of the other major European operators but not Orange, especially since Orange took the original N95...
 
Orange are much more strict with this kind of thing, I used to work in an orange repair centre and I know how picky they can be.
 
I got told that to OS crashes when Orange put their branding on it, that was from a manager in an Orange shop that I know.

He told me to go to O2 as Orange are totally garbage!
 
Tunney said:
Nothing to do with Orange being ****** off about Nokia's music store then? :p
Click to expand...

Not really

Strange that it would pass the quality testing of all of the other major European operators but not Orange, especially since Orange took the original N95...
Click to expand...

The original N95 (and other N series phones) are the reason for being so strict now, problems and replacements and huge numbers of early upgrades being the motivation.
 
It makes me me wonder how O2/Vodafone/Three can pass a phone yet orange can't?

Does that mean:

The three have naff testing protocols

Orange a annoyed with Nokia music
 
I wouldn't say that Dolph would give us unreliable info :) Just that he won't give us any to start off with, which is different.

It's true that if three operators passed a phone and one doesn't, it's easy to draw conclusions if there are fairly obvious differences.
 
mrochester said:
Orange refused to carry the N81 on the grounds that it had Nokia's own music store built right into it. And as the N95-8GB also has this music store, I guess that'll be the main reason they are not carrying it also.

http://www.independent.co.uk/news/b...-online-music-entertainment-party-463290.html
Click to expand...

How about actually reading the article you linked to?

Orange has threatened to spoil Nokia's high-profile launch of its new music download service this week after warning that it will refuse to offer its flagship music handset to its 16 million customers in the UK unless the Finnish mobile phone manufacturer agrees to work with the operator to ensure that customer experience is paramount.
Click to expand...

Orange didn't refuse to carry it because of the music store, they refused to carry it because of the possible impact the music store and other functions may have on the customer experience, issues which Nokia refused to address or discuss. This is especially relevant when comparing equivilent functionality already provided by Orange on other Nokia handsets and the end to end customer experience involved in it (such as zero rated data charging for music downloads, smaller tracks due to different compression, easy, licenced portability of music between handsets and manufacturers and so on)

Or in other words, it failed to meet the standards required by the network in quality testing, and the manufacturer was unwilling to address the concerns, which is exactly what I said earlier. Quality testing isn't simply about if the handset performs without faults, it's also about customer experience, expectations and handset usability with the network concerned.

If you're going to link to articles to support your point, you should probably check that they do support it first ;)
 
Last edited:
Orange didn't refuse to carry it because of the music store, they refused to carry it because of the possible impact the music store and other functions may have on the customer experience, issues which Nokia refused to address or discuss. This is especially relevant when comparing equivilent functionality already provided by Orange on other Nokia handsets and the end to end customer experience involved in it (such as zero rated data charging for music downloads, smaller tracks due to different compression, easy, licenced portability of music between handsets and manufacturers and so on)

Or in other words, it failed to meet the standards required by the network in quality testing, and the manufacturer was unwilling to address the concerns, which is exactly what I said earlier. Quality testing isn't simply about if the handset performs without faults, it's also about customer experience, expectations and handset usability with the network concerned.

If you're going to link to articles to support your point, you should probably check that they do support it first
Click to expand...
Are you seriously trying to suggest that the Nokia music store is somehow complicated and difficult for customers to understand?! Hahaha, that's a classic. So a phone that fails to meet Orange quality checks might not actually have anything wrong with it at all, it's just that the manufacturer didn't bow to the companies pressure by jepordising the phones software. I say good on Nokia - it always seems to be Orange branded phones that have issues - which you're now saying Orange actually create themselves by forcing Nokia to make customised firmware for them.

Orange - We won't carry your phones unless you change the software on it to our requirements.
Nokia - Changes software
Orange customers - Terrible problems with their phones
Orange - It's all Nokia's fault.
Nokia - Actually, if you'd just left the firmware as it was, and as we wanted it, you wouldn't have these issues. Your fault.
 
No, the suggestion is that two music stores with different pricing, compatibility and so on is confusing, which is a different thing entirely.

As for the relationship between handset manufacturer and network, when networks stop subsidising handsets perhaps things would change...
 
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