Virgin Media - New STM hours being trialled

If there are many many more people using Virgin for reading emails etc and only 5% are using it for other purposes why are they bothering to offer any kind of high speed? why not just offer 2mbit and do away with offering high speed? after all it's only needed by a small minority.

Because the cost of offering, say a 20Mb service is not really different to offering a 100Mb service, yet the latter will attract more customers - even if their usage will never actually require such speeds.
 
what really annoys me about this STM is your connection is not returned to normal at say 9.01 pm

it wouldnt be "as" bad if they fixed that stupid limitation
 
Because the cost of offering, say a 20Mb service is not really different to offering a 100Mb service, yet the latter will attract more customers - even if their usage will never actually require such speeds.

Well the truth since the name changed it is all about profit profit profit without a care for the customer, they refused to invest in the network at the same time registering more and more p2p kiddies knowing the network will never be able to cope, so they begin to introduce STM as a result of this. This has nothing to do with the top 5% that they keeping going on about, that is the point, the reason this is happening is oversuspcription, not because of this magical 5%, that is just a scapegoat excuse to balance oversubscription by using STM, mark my words if and when they deploy 50mbit the cap will be the same if not even worse than it is now.

what really annoys me about this STM is your connection is not returned to normal at say 9.01 pm

it wouldnt be "as" bad if they fixed that stupid limitation


That is just tough as far as Virgin is concerned, go over your limit at 8.59 and your capped till 1:59
 
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They may as well offer a 1000Mbps service which you are only allowed to use between 09:00 and 09:05, obviously there will be no quality of service offerered and you'll actually get 56Kbps ;)

This is why we need proper regulation of this industry, the ISP's are just starting to extract the urine.

If you go into a shop a buy a Kilo or grapes you get a kilo of grapes, if you go and fill up with petrol you get a litre of fuel, in the current marketplace the ISP's can call it whatever they like and give you whatever they like!

HEADRAT
 
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Well the truth since the name changed it is all about profit profit profit without a care for the customer, they refused to invest in the network at the same time registering more and more p2p kiddies knowing the network will never be able to cope, so they begin to introduce STM as a result of this. This has nothing to do with the top 5% that they keeping going on about, that is the point, the reason this is happening is oversuspcription, not because of this magical 5%, that is just a scapegoat excuse to balance oversubscription by using STM, mark my words if and when they deploy 50mbit the cap will be the same if not even worse than it is now.

So a private company is acting in such a way as to maximise its profits?

And you're in some way surprised by this?

lol
 
Just suprised at how far a great company has fallen since the name changed above the door, and rather angry they expect to take away half of a service and still have the cheek to ask for £37 a month, everyone should call and ask for a reduction because of this, a few did that last time when this happened and they got a reduction. Other countries can offer 100mbit/100mbit for less than we pay, mostly scandinavian ones, if you wanted that here it will probably cost your £££££ a month.
 
Just suprised at how far a great company has fallen since the name changed above the door, and rather angry they expect to take away half of a service and still have the cheek to ask for £37 a month, everyone should call and ask for a reduction because of this, a few did that last time when this happened and they got a reduction. Other countries can offer 100mbit/100mbit for less than we pay, mostly scandinavian ones, if you wanted that here it will probably cost your £££££ a month.

Except that high users are already being subsidised - and now you're sugfgesting that Virgin should subsidise them even further?

Why would they do such a thing? I cant think of a single commercial reason why VM would encourage high users with a price cut.
 
Except that high users are already being subsidised - and now you're sugfgesting that Virgin should subsidise them even further?

Why would they do such a thing? I cant think of a single commercial reason why VM would encourage high users with a price cut.


Well why is half a service suddenly worth £37? and before it was worth the same for a full service, there should be a reduction, after all we will be just doing what they are doing to us, whats good for the goose. It's a weird busienss model, imagine a shop selling something for £50 one week, then the next week removing some items from it's contents then still charging the same price that it originally was, youd be straight back to the shop wouldn't you? that would be illegal in the real world, unfortunatley Virgin don't live in there.
 
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Well why is half a service suddenly worth £37? and before it was worth the same for a full service, there should be a reduction, after all we will be just doing what they are doing to us, whats good for the goose.

They're doing what they're allowed to do.
 
Except that high users are already being subsidised - and now you're sugfgesting that Virgin should subsidise them even further?

Why would they do such a thing? I cant think of a single commercial reason why VM would encourage high users with a price cut.


There would not be any need for any subsidising in the first place if they did not oversubscribe, it's nothing to to with any users. they created the problem, now it's the users fault for the problem, they are having their cake and eating it.
 
There would not be any need for any subsidising in the first place if they did not oversubscribe, it's nothing to to with any users. they created the problem, now it's the users fault for the problem, they are having their cake and eating it.

Its the users fault for assuming that the service they signed up for allows them unlimited downloads.

VM are well within their rights to enforce the terms of their contracts.
 
FYI

"we reserve the right to monitor and control data volume and/or types of traffic transmitted via the interactive services on your Virgin TV and/or Internet access. In the even that you exceed any usage allowance applicable to your internet access or your use does not comply with the AUP, we reserve the right to reduce, suspend our terminate your Internet Access"

Seems pretty cut and dried to me.
 
No, its why we need users to read and understand the T&C's of contracts they willingly enter into.

Nope I'd rather have regulation of the comsumer ISP industry, I'm sick to death of meaningless promises of bandwidth that the ISP knows full well they will never be able to offer.

Sure the T&C's will have been written in a way to make sure the ISP has no legal requirement to offer any throughput guarantee, they could offer almost nothing for £37 a month without breaking their T&C's (obviously they would lose customer hand over fist before that).

http://allyours.virginmedia.com/html/internet/bb_deal_size_xl.html

I'm not suprised people get confused:-

No download limits

;)

I'd rather have a sustainable product/service and pay the company what it's worth than having to buy a product that I don't really want and know that I won't really get! In the current marketplace that just seems impossible, they will offer crazy speeds (too high) for silly money (too low) that they know they can't deliver.

They have set consumer expectation too high.
 
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