Rashid,
Hmm yeah “the cleaning was done” alright, by us, not by any professional cleaners (I love how you chose your words so carefully as to avoid explicitly lying). I remember us spending hours and hours cleaning that place, and the fact that you had to fabricate your own cleaner’s invoice speaks for itself. Even weeks after this supposed cleaning took place you didn’t have an explanation for me when I was physically in your office asking for my money back. At the time you didn’t have a receipt either, let alone this doctored piece of rubbish you call an “invoice”, whose fax date by the way preceded by over a week the day I was in your office asking for this exact document. Strange eh?
Regardless of us having photographic evidence that specifically contradicts some of the claims made, (such as the sink being left “dirty” and “full of food”). I later learned that our landlord had no involvement in the inspection process whatsoever, so in his eyes, we (the tenants) were the liars, and in our eyes, he was the liar, because nobody would have suspected the “Professional Letting Agent” Broadway & West to tell any lies right? Right, so that’s manipulation & misplaced trust to the list we add shall we?
Just because you say the [professional] cleaning was done does not make it so. The fact that you failed to prove your point in COURT, of all places, only confirms my suspicions further. So you supposedly managed to get these “professional cleaners” to send you a “professional invoice” in a weeks’ notice, but when it actually came down to a court summons, you couldn’t find anyone to send you a letter in over 30 days! Would this be perhaps because I was right all along and you know it? This tells me more about your company than anything else.
The fact that you initially wanted £90 but decided to be greedy and go for £250 but was too lazy to forge a new clean invoice also confirmed my suspicions. Seriously though, did you honestly think your “oh yeah the professional cleaners had to come and clean the place but their first professional clean wasn’t professional enough so they had to come back and do a bit more professional cleaning so we charged the old tenants twice” story would have worked? If £90 was the going rate for a “professional cleaning job” in a 3 bed flat, then what on earth was the extra £160 for? Gold Plating?
The sad thing is that I get the impression that you are so used to defrauding innocent people that you have an actual game plan in what to tell each person, thus allowing you to get as far as you did with us (and even further for those who don’t bother chasing you, which I imagine is A LOT). And obviously a big rule in this game plan is “in the event the tenant suspects your motives, simply play dumb and deny deny deny”. I can see straight through your pathetic lies and I pity both you and your future victims.
Let me just leave you with one final question: Out of the £250 that you took from the deposit, you paid back the £200 (eventually) that you owed us. I bet it didn’t even cross your minds to mention to the landlord you still owe him £50 out of all this. Did you pay him? Ahahah, didn’t think so!
Just face it, you are a bunch of money grabbing cowboys trying to squeeze every last quid out of whoever you can, undeterred by little insignificant things such as THE LAW or tenancy rights.
You can say whatever you want (or better yet, nothing) in response to this email, but unless you actually address any specific thing I’ve previously mentioned you will only have proved my point further.
I genuinely wish you all well in the future, because I know some of you will never make it in life through real work. I have no anger for those people, just sympathy.
And why did I spend half an hour writing this pointless email? Because I thought I should just let you know that it made me feel so good to know that whatever I come across or do in later life, I will never be as low as you.
Kind regards,
Charlie
P.S. This whole saga was triggered by a mere £90 and could have been avoided using rational phone conversations (preferably without the childish insults). Instead it had to be taken to court, wasting my time, your time (+ an additional £25) and the court’s time. Meanwhile it provided me with light entertainment and a lesson learned: Never trust a letting agent which had to move their only office rather than expand into 2.
Only like 2% but more than the 0% we'd normally get with it sitting in the landlords bank.
