Sounds like you have a different issue then...was it O2 or Carphone Warehouse?
Probably it is a different issue, as I have been told that customer services will be calling me monday, and the sim wont get enabled until they sort out what has happened.
It has probably got something to do with the fact that I was able to walk into CPW hand over a post it note with my order number on, get the goods, and walk out. They didnt check any ID, didnt take any authorisation payment, I didnt get to sign anything and I didnt get any paperwork at all.
I turned around and drove back there after thinking about it on the way home incase they missed something. I was told that 'my order was finialised by the telesales guys and consequently they couldnt print out any paper work'.
I am guessing that my details didnt enter the system to be activated or something.
This was after a random cancelled order on Monday too with their stupid 'for security reasons'.
So far it has been a total mess from start to finish.