another happy customer

Thats stupid of Lloyds, they should have just let him have what he wants
A)It doesnt matter because no one should ever find out
B)Now LLoyds have got this bad press making them look like they have no humour!

Edit-Spelling mistake fixed! Serves me right for posting as soon as I get up.
 
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J.B said:
Thats stupide of Lloyds, they should have just let him have what he wants
A)It doesnt matter because no one should ever find out
B)Now LLoyds have got this bad press making them look like they have no humour!
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This too disturbs me but then I am in Nazis Grammer and Spelling mode.
 
It will be "OCUK banned me" soon lol.

And meh I know I shouldn 't use capitals but I got to bed at 2.30am and got up at 7.30am so not all with it lol.
 
you don't need to see someone's current password in order to reset it, in fact this is quite unusual, and quite a large security risk. It means that the person working at the bank has full access to log into the person's account as the person.

There are plenty of other ways to verify that the person is who they say they are, e.g. DoB, mother's maiden name etc.
 
J.B said:
They probably ask for the 2nd and 7th letters of your password or something like that
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Exactly. The operator has no need to know the password, and can just enter the same "confirmation" as the customer.

All they need to do is to have the ability to reset the password.

I'm in charge of a large area of the NHS, and we can reset passwords on systems, but there would be a major security and confidentiality isssue if people could see passwords in clear text on the screen.

All this from a supposedly reputable bank... what a bunch of **** up's.
 
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