/waits for the "DHL carded me even though I was spying out the window" threads
So I made an obscene phone call
-
Notice regarding image hosts and attachments. See here.
Goodbye City-Link, hello DHL
- Thread starter Spie
- Start date
So I made an obscene phone call
Quick question, if i may...
What exactly is meant by "dedicated residential service"? What about non-residential customers? Or getting something delivered to a non-residential address?
Glad to see deliveries until 9pm - that's certainly welcome.
A shame that the cut-off point is 16:30 however, as that is early, imo, and your major competitors offer much later cut-off points (including one company that offers a 19:00 cut-off point even for next day deliveries).
Never had a problem with City Link, they were always top notch in my area and the nearest DHL depot is a mission away (City Link was walking distance) if anything does go wrong
Unfortunately that will happen no matter the courier. I had a Citylink delivery missed (even though I was in) and they said I had to come and collect it from Heston (West London) when I live about 5 junctions down the M4 away.
Good move though, the mobile phone thing sounds ace.
Associate
- Joined
- 23 Aug 2008
- Posts
- 533
excellent news and another example of ocuk offering outstanding customer service be it online or in store. top work fella
Soldato
- Joined
- 28 Nov 2004
- Posts
- 16,024
- Location
- 9th Inner Circle
I'm glad I live close enough to collect from the shop. Cheaper too.
Took some time for the change given the number of threads complaining about City Link.
Took some time for the change given the number of threads complaining about City Link.
Soldato
- Joined
- 5 Sep 2005
- Posts
- 11,742
- Location
- Northern Ireland
Oooh. I'd also like to know this, I always get OcUK stuff sent to my work.
Can you tell them not to bother if its after 5pm?
Edit: Actually nevermind the time thing, just noticed that theres a before noon option available for an extra quid or two.
Last edited:
Residential service delivers in residential areas only and until 9pm. You get people used to delivering to homes not businesses so it generally makes for a better experience.
Business customers get the B2B service which is people used to delivering to businesses up to 5.30pm.
Soldato
- Joined
- 14 Dec 2005
- Posts
- 12,488
- Location
- Bath
Awesome!
City Link round this way are rubbish (and them being the only courier option at a competitor were the reason I switched to OcUK years back!), and DHL are always great
Rather handy as I'm going to be ordering in the next 2 weeks....... £2,287.54 inc VAT coming your way Spie!
City Link round this way are rubbish (and them being the only courier option at a competitor were the reason I switched to OcUK years back!), and DHL are always great
Rather handy as I'm going to be ordering in the next 2 weeks....... £2,287.54 inc VAT coming your way Spie!
Champion!! DHL around here is cool. O2 use them. I got carded when my phone came rang the number a girl answers says i can either come get the package from her that night or she can deliver it in the morning. This was at like 5:30. So 5 min drive later abit crack on with the good looking female driver and i have my phone
Good move imo
Good move imo
Soldato
- Joined
- 28 Nov 2004
- Posts
- 16,024
- Location
- 9th Inner Circle
Does that mean people cannot get stuff delivered to work? All my stuff come to work as nobody is at home. Doesn't affect my OCUK purchases as I collect but it could be an issue for some...
Soldato
- Joined
- 5 Sep 2005
- Posts
- 11,742
- Location
- Northern Ireland
So if I order something and select the DHL option, but use my work address as the delivery address, with the driver throw a strop?
Soldato
- Joined
- 29 Jun 2004
- Posts
- 12,954
Sensible move by OcUK. Quite a lot of customers were getting tired by City Link.