lol customers

dmpoole said:
Today a woman rang me for work experience for her daughter.
I told her I could send the application form in her email so I asked "Whats your email address?"
faybrook
What's the rest of it?
That's it
There is more of it, there is a @ followed by your provider
No, its just faybrook
OK, I'll try it but I'm 100% sure it won't get to you
If it doesn't come to me then you've typed it wrong
OK, I'll give it a go

1 hour later -

Have you sent the form?
I had an error report come back telling me the address doesn't work
It does work
Tell you what, I'm giving you the benefit of the doubt, send an email to yourself and see if you receive it
You can't do that
Yes you can, I do it all the time by accident :)

30 mins later -

It didn't work. I also asked my sister to email me and she said that something goes on the end.
Until you give me the end bit I can't send it
Oh

Maybe I'll get the call tomorrow.
Click to expand...

I get a similar thing with people at work. And things like "what make is your pc?" oh its windows.
 
The worst one that I had that did my absolute tree in was a student when I worked at a my universities IT support desk, moaning and moaning that Bebo would sometimes work and sometimes not on her machine - popping up claiming that the uni filter would pop up saying the page contained inappropriate language.

After repeatedly trying to explain to her that sometimes the filter can pick up words in URLS and page adverts and claim that they are "Inappropriate" - an example of this was I was browsing on a popular online book store, and part of the truncated URL said "anal" - which I just shrugged off.

After explaining this about twenty times to her - and her being the moodiest, rudest woman in the world I ended the convosation with a reply off:

"Look, I've explained why this is how it is, but you won't believe me - also you are wanting us to alter your /free/ /academic/ internet service to let you look at stuff that really isn't what it is for, that is totally not going to happen - bye!"

The main reason that story annoys me is that (trying not to sound arrogant) I was working there and trained in the systems and uni equipment - she was not, yet she thought she was the all knowning oracle about it.

Rich
 
dmpoole said:
Today a woman rang me for work experience for her daughter.
I told her I could send the application form in her email so I asked "Whats your email address?"
faybrook
What's the rest of it?
That's it
There is more of it, there is a @ followed by your provider
No, its just faybrook
OK, I'll try it but I'm 100% sure it won't get to you
If it doesn't come to me then you've typed it wrong
OK, I'll give it a go

1 hour later -

Have you sent the form?
I had an error report come back telling me the address doesn't work
It does work
Tell you what, I'm giving you the benefit of the doubt, send an email to yourself and see if you receive it
You can't do that
Yes you can, I do it all the time by accident :)

30 mins later -

It didn't work. I also asked my sister to email me and she said that something goes on the end.
Until you give me the end bit I can't send it
Oh

Maybe I'll get the call tomorrow.
Click to expand...




I'm not sure I could take that without being quite nasty to the woman. There comes a point..
 
Here's one from my wife's mate last week -

Ebay isn't working
Hey?
I can't go forward or back
Hey?
When I'm on Ebay I can go forwards and backwards but I can't now
What browser are you using?
What's a browser?
The thing you go on the internet with
Hey?
What icon do you click to go on Ebay?
It's orange
It's Firefox then. Have you got anything else missing like something that looks like a House?
Yeah, thats gone too

Oh dear :D
 
I was in <competitor store name> once, had one similar to a couple of things above.

So we, a couple of software engineers walk in,

Can i look at your Tamron 17-50 please?

Sure here it is

Yeah, this looks good Ill take it

That will be x pounds

Ah, we checked on your site and it said it was this, can you match that price?

Was it on our internet?

What?

Was it on our internet or your internet?

What?

Was it on the <store name> internet?

It was on the <store name> website.

On our internet?

...Yes.
 
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I work in the same building as a Post Office so.....by far the most annoying thing is that they come in and ask "Is the Post Office closed?"

After walking past it looking like this:

closed.jpg


"No love, they've just got those signs up for a laugh"
 
titchard said:
The worst one that I had that did my absolute tree in was a student when I worked at a my universities IT support desk, moaning and moaning that Bebo would sometimes work and sometimes not on her machine - popping up claiming that the uni filter would pop up saying the page contained inappropriate language.

After repeatedly trying to explain to her that sometimes the filter can pick up words in URLS and page adverts and claim that they are "Inappropriate" - an example of this was I was browsing on a popular online book store, and part of the truncated URL said "anal" - which I just shrugged off.

After explaining this about twenty times to her - and her being the moodiest, rudest woman in the world I ended the convosation with a reply off:

"Look, I've explained why this is how it is, but you won't believe me - also you are wanting us to alter your /free/ /academic/ internet service to let you look at stuff that really isn't what it is for, that is totally not going to happen - bye!"

The main reason that story annoys me is that (trying not to sound arrogant) I was working there and trained in the systems and uni equipment - she was not, yet she thought she was the all knowning oracle about it.

Rich
Click to expand...

I understand your frustration, but most of the time the IT Services people do not know much. At Warwick Uni 4 years ago, I called up to complain that for some reason their DHCP Server was not assigning IP addresses to all the right hand side rooms of the first floor (in halls). The guy on the other end kept insisting that everything was fine their end and that there must be something wrong with all 9 or so computers.

At this point I got ****** off and told him to shut the **** up and go get his manager because he was clearly too stupid to be doing the job he was doing!

Funnily enough, 5 minutes after getting off the phone with the manager, the problem seemed to magically disappear apparently without any action on their part :rolleyes:

No swearing

Gilly
 
I remember being asked what the difference was between a locking and non-locking filing cabinet when I worked for an office furniture supplier. It was hard to keep a straight face.
 
Danger Phoenix said:
I understand your frustration, but most of the time the IT Services people do not know much. At Warwick Uni 4 years ago, I called up to complain that for some reason their DHCP Server was not assigning IP addresses to all the right hand side rooms of the first floor (in halls). The guy on the other end kept insisting that everything was fine their end and that there must be something wrong with all 9 or so computers.

At this point I got ****** off and told him to shut the **** up and go get his manager because he was clearly too stupid to be doing the job he was doing!

Funnily enough, 5 minutes after getting off the phone with the manager, the problem seemed to magically disappear apparently without any action on their part :rolleyes:
Click to expand...

I know, half the people I worked with on the desks at Uni were students that hadn't got a clue - I really tried my best to know my stuff!

Rich
 
When I was on the tills at Build-A-Bear Workshop I had a lady put a pair of teddy bear shoes on the desk and she asked if we had them in size 6, DOH!
 
Customer facing jobs are asking for hassle. Near the top of my job checklist must be the ability to pop on some headphones, listen to music, and get on with something :)
 
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wush said:
Customer facing jobs are asking for hassle. Near the top of my job checklist must be the ability to pop on some headphones, listen to music, and get on with something :)
Click to expand...

Wholeheartedly agree. Working in customer services/customer facing jobs turned me from a cheery, outgoing and optimistic type to a bitter cynic.
 
Le_Petit_Lapin said:
Some people cant grasp why you cant turn a 6"x6" print into a 16"x12" without some cropping. Hilarious.
Click to expand...

I used to be a picture framer and had people asking why I couldn't make their old frames fit a bigger picture all the time, my old boss and I would occasionally grab a side each and have a fake tug of war with them while shouting 'go on, pull harder it'll stretch no problem!!!'
 
When i worked in woolies years ago i used to work on the lottery till and you would get no end of people thinking they had won on a scratchcard (admittedly the more complex ones) and when you scanned it and it said it was a loser 9/10 they would argue, even after you explained the game to them :/
 
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