do ocuk test all rma cpu's?

nightmare99 · 16 Jan 2009 at 21:22

i know that but i thought im in my rights that i can send it back and get a replacemeant within 7days of buying it if im not happy with it ?

If it works fine at stock and just does not clock as well as expected you should do the decent thing and sell it on, sure you will take a hit but thats tough.

gareth170 · 16 Jan 2009 at 21:27

nightmare99 said:
If it works fine at stock and just does not clock as well as expected you should do the decent thing and sell it on, sure you will take a hit but thats tough.

but im in my right as im not happy with it in the first 7 days..

gareth170 · 16 Jan 2009 at 21:32

ChrisLX200 said:
people sometimes overclock beyond the specs of the chip, increasing voltages perhaps which can wreck it, how does OcUK deal with that if it's then sent back for RMA?

its difficult to know if a cpu has been oc'ed. only by the physical condition

AMG · 16 Jan 2009 at 23:06

what happens if it was one of those garenteed to run at CPUs ?

gareth170 · 16 Jan 2009 at 23:10

AMG said:
what happens if it was one of those garenteed to run at CPUs ?

ocuk gives a warranty with them.

AMG · 16 Jan 2009 at 23:26

so if the say one tries to run it at the garanteed speed and it fials to load into winodws no matter what one does in the BIOS, than OCUK will take it back...if so I m annoyed....I lost my packaging -.-

yes I have a q6600 and it refuses to boot into winodws past 333FSB

gareth170 · 16 Jan 2009 at 23:29

AMG said:
so if the say one tries to run it at the garanteed speed and it fials to load into winodws no matter what one does in the BIOS, than OCUK will take it back...if so I m annoyed....I lost my packaging -.-

yes I have a q6600 and it refuses to boot into winodws past 333FSB

yes ocuk would replace it because they garanteed speed .

AMG · 16 Jan 2009 at 23:31

I persome I will need packaging which I don't so best thing to do is to retire it -.- and buy a new one

fini · 16 Jan 2009 at 23:32

You know I think creating a thread asking if OcUK test all their RMAs is a pretty sure-fire method to make sure that YOUR RMA is checked

gareth170 · 16 Jan 2009 at 23:33

AMG said:
I persome I will need packaging which I don't so best thing to do is to retire it -.- and buy a new one

call them tomorrow and ask.

AMG · 16 Jan 2009 at 23:34

okay thanks..I m getting annoyed with it now lol replaced everything else and over looked the cpu >_>

gareth170 · 16 Jan 2009 at 23:37

fini said:
You know I think creating a thread asking if OcUK test all their RMAs is a pretty sure-fire method to make sure that YOUR RMA is checked

as Yewen said they will take it back and replace it within the 7 days under your rights (Distance Selling Act)

fini · 16 Jan 2009 at 23:41

I do know that, I was just addressing your actual question rather than your clarified position.

gareth170 · 16 Jan 2009 at 23:43

fini said:
I do know that, I was just addressing your actual question rather than your clarified position.

hehe, sorry.

nightmare99 · 17 Jan 2009 at 08:29

but im in my right as im not happy with it in the first 7 days..

Thats not actually what the DSR is for, it is not a try before you buy scheme. I would agree its been implemented so poorly that it does get abused in this manner though and if you push it I'm sure you could return it under DSR.

gareth170 · 17 Jan 2009 at 10:07

nightmare99 said:
Thats not actually what the DSR is for, it is not a try before you buy scheme.

but buying something online isn't the same as buying something in a shop. u can't physical touch the product when u buy online so if your not happy with it, of course u have the right to send it back

Cobertizo · 17 Jan 2009 at 10:14

gareth170 said:
but buying something online isn't the same as buying something in a shop. u can't physical touch the product when u buy online so if your not happy with it, of course u have the right to send it back

Yes, to an extent. But that should be to the same extent as you can do it in a shop. Opening the product and using it takes it beyond the level that you would do in a shop, so once you've opened it you shouldn't be able to cancel the contract of purchase. You can by all means fall back on the company's returns policy if you didn't like it, or use your statutory rights for dealing with faulty products (as you would with a shop), but you shouldn't be able to use DSR if you've changed your mind after you've opened and started using the product.

gareth170 · 17 Jan 2009 at 10:30

Cobertizo said:
Yes, to an extent. But that should be to the same extent as you can do it in a shop. Opening the product and using it takes it beyond the level that you would do in a shop, so once you've opened it you shouldn't be able to cancel the contract of purchase. You can by all means fall back on the company's returns policy if you didn't like it, or use your statutory rights for dealing with faulty products (as you would with a shop), but you shouldn't be able to use DSR if you've changed your mind after you've opened and started using the product.

i understand what your point.

but without opening the box u can't see the product so it's impossible to know. also afew times when i buy electric product like dvd recorder, tv, mobile phone. i've ask a shop "can i return the product if i'm not happy with it" and they said yes within the first 7days

Cobertizo · 17 Jan 2009 at 10:37

gareth170 said:
but without opening the box u can't see the product so it's impossible to know.

A fair challenge, which is, I imagine, why the DSR doesn't state that opening of the goods (except in some specific cases) voids your right to cancel. I would still say that if you start to use the product, then you should lose your right to cancel under the DSR at that point, but it would be hard to prove, hence difficult to enforce.

also afew times when i buy electric product like dvd recorder, tv, mobile phone. i've ask a shop "can i return the product if i'm not happy with it" and they said yes within the first 7days

That's going to be a combination of different things though, I'd have thought. Maybe part DSR and part individual store policy/goodwill.

gareth170 · 17 Jan 2009 at 10:43

Cobertizo said:
A fair challenge, which is, I imagine, why the DSR doesn't state that opening of the goods (except in some specific cases) voids your right to cancel. I would still say that if you start to use the product, then you should lose your right to cancel under the DSR at that point, but it would be hard to prove, hence difficult to enforce.

That's going to be a combination of different things though, I'd have thought. Maybe part DSR and part individual store policy/goodwill.

the way i see it is if the DSR doesn't state it then im not doing wrong tbh.