Think I'm about to get screwed over by eBay/Paypal

Burned_Alive

Burned_Alive

Burned_Alive

Soldato
Joined
18 Oct 2002
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Cheshire
I sold a processor on ebay in the last week and shipped it special delivery on wednesday. It was packaged in a proper cpu box and then another box with several inches of foam around the cpu box. Buyer has received the item today but is now claiming that they took the processor to a "cpu store" and that some of the "rods" are bent and that one is snapped off. This obviously wasnt the case went I sent the processor and I have pictures to prove this, so it's either been damaged in transit, by the buyer or in this cpu store.

Am I about to get screwed over do you think? I've no problem claiming for an item damaged in transit. I can only presume that it's been damaged after opening or I'm going to get a different processor back as a return( I have the serial of the one I sent and it's listed in the auction with a clear picture).

Lesson 1 learned - Dont sell processors on ebay.
 
ask for pics of the damage to the cpu + pics of serial and any other proof? If its genuine they will have no problem doing this i guess
 
Unfortunately ebay has a horrible habbit of siding with the buyer. If they say it's broken then it must be broken and you are satin himself.

I would ask the buyer for pictures of the CPU and ask him what condition the packaging was in when he recieved it.

Withdraw any money from your paypal account and remove the association to your cards. Otherwise they will just force a refund.

I sold a TV with a buzzing noise from the dynamic backlight - the buyer told me he was going to send it back because it made a buzzing noise! I did the paypal card removal trick and told him he could send it back if he likes, but I wont be refunding his money
 
iaind said:
Unfortunately ebay has a horrible habbit of siding with the buyer. If they say it's broken then it must be broken and you are satin himself.

I would ask the buyer for pictures of the CPU and ask him what condition the packaging was in when he recieved it.

Withdraw any money from your paypal account and remove the association to your cards. Otherwise they will just force a refund.

I sold a TV with a buzzing noise from the dynamic backlight - the buyer told me he was going to send it back because it made a buzzing noise! I did the paypal card removal trick and told him he could send it back if he likes, but I wont be refunding his money
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Top advice.
 
Welcome to the world of being stiffed by the eBay / PP gang - ask the buyer to send it back so you can have a good luck, see what happens.

Only other thing you could have done was take photos of it before you sent it showing it well protected, but hindsight is a great thing.

Never trust eBay and PP :)
 
In other words, I didnt know what I was doing, so I damaged the CPU. But I am going to blame it on you because I know paypal will side with me.
 
iaind said:
Unfortunately ebay has a horrible habbit of siding with the buyer. If they say it's broken then it must be broken and you are satin himself.

I would ask the buyer for pictures of the CPU and ask him what condition the packaging was in when he recieved it.

Withdraw any money from your paypal account and remove the association to your cards. Otherwise they will just force a refund.

I sold a TV with a buzzing noise from the dynamic backlight - the buyer told me he was going to send it back because it made a buzzing noise! I did the paypal card removal trick and told him he could send it back if he likes, but I wont be refunding his money
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I'm guessing i'd never be able to use ebay/paypal ever again if I did this though?

PhillyDee said:
In other words, I didnt know what I was doing, so I damaged the CPU. But I am going to blame it on you because I know paypal will side with me.
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The cynic in me agrees...

Seems awfully quick to me that the processor was received today and was then taken straight down to the "cpu store".
 
LOL at "The CPU store" and missing "rods".

Again the cynic emerges, but it sounds like a noob purchased it and has caused damage trying to fit it or they're pulling the old scam by buying a new one to replace their faulty one and then claim what you sent them is damaged.

Before sending anything, you should take pictures of the item along with the serial number etc.
 
Swifty55 said:
What processor was it? I'm hoping for a C2D tbh.
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AMD 4600+

Pestilence said:
LOL at "The CPU store" and missing "rods".

Again the cynic emerges, but it sounds like a noob purchased it and has caused damage trying to fit it or they're pulling the old scam by buying a new one to replace their faulty one and then claim what you sent them is damaged.

Before sending anything, you should take pictures of the item along with the serial number etc.
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I recorded the serial, took pictures of the top and bottom of the cpu and the auction also had a clear picture of the processor including serial.
 
I'd get any money out of your Paypal account, i'll explain why next.

I would go to the buyer and tell him to go take a running jump for the money. Include the pictures as well, and show him that the item was sent as described.

Admittedly I don't know the deal with damage in transit, but if he wants to claim on that, then either give him the details so that he can, or begin the claim yourself. Don't offer to refund any of the money until if/when RM refund it to you.

I personally think he'll demand a refund from you, and play the Paypal route. It's at this point that you tell Paypal what you told him - that it was sent as described and there's nothing more you could have done. Also that you offered to claim for it being damaged in transit but got declined.

Paypal will most likely side with the buyer in the dispute as it's what they always do. They'll put your balance into the negative and request the funds. So just repeat what you said about sending the parcel and tell them to do one. You'll get some more threats about them trying to get the money back but if you've removed PP access to your bank and cards then there really is nothing they can do.

They'll whinge and moan a bit but they can't do anything about it. In order for them to reclaim those funds they'd need some kind of legal permission, and they'd get laughed out of any court of law in the land. So if their threats don't get you to cave, they can't and won't be able to do anything about it.

At least that way you won't end up out of pocket though. And I expect i'll get told that it's a stupid way of doing things. But it's the only way unless you want to end up losing out, or the buyer turns out to be genuine and accepts your offer of claiming from the RM.
 
I've had it happen with CPUs before.. Seems a common thing. I always mark everything I sell in some way and take a picture of the mark so that if they try and con me I can prove its a different item they are trying to return.
 
Even if you remove your card and bank details from paypal, can't they still get the money back from your bank account as they keep your bank details anyway, regardless of whether your account is open or not.?

I stopped using ebay because of paypal and they're ****** awful nazi policies. Its an absolute nightmare selling stuff on there, I'd rather not bother these days, especially with the OPs scenario which has happened to me..

Demand bank transfer - death to paypal.
 
V-Spec said:
Even if you remove your card and bank details from paypal, can't they still get the money back from your bank account as they keep your bank details anyway, regardless of whether your account is open or not.?

I stopped using ebay because of paypal and they're ****** awful nazi policies. Its an absolute nightmare selling stuff on there, I'd rather not bother these days, especially with the OPs scenario which has happened to me..

Demand bank transfer - death to paypal.
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They setup a direct debit.. which you can cancel at any time to remove their access.
 
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