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My BFG RMA experiance

Mr Paul

Mr Paul

Mr Paul

Soldato
Joined
19 Oct 2002
Posts
5,613
Location
Reading UK
Before I start I have to say I'm VERY impressed and pleased with BFG, especially Mr Jeff Kozlowsk who has been extremely helpful and I believe has gone out of his way to help, us, the end users.

Now, the story. I bought a BFG 128Mb PhysX card from the members market (yes I know, but I wanted to try it!), the card came as described with a broken fan (well no fan, only the metal heat sink). I thought I can either run it as is or get a third party HSF for it. However I decided not to do this as it would cost more than the card I just bought.

I contacted Jeff asking him if BFG could supply me with a replacement HSF unit for the card (I even offered to pay for it). However he suggested I just RMA the card. I told him it was second hand with essentially no fan, but he still suggested the RMA, well he said "Technically we don’t issue warranty replacements to anyone but the original owner, but this time I can make an exception". So off I sent it last Friday and now I have in front of me here a brand new card under a week after sending the other one off!

You can't get much better than that! Keep up the good work guys!

Well done Jeff and BFG, you've just got a customer for life :)
 
Nice one m8y, BFG are spot on.

Needless to say my next GPU will be from BFG.

I RMA'd my GPU back to EVGA 2 weeks ago and i've still not heard anything back :rolleyes:
 
That's fantastic service. You should email Jeff and tell him that you're spreading the word about how good BFG customer service is.
 
Thumbs up for BFG aswell from me.

I RMA'd a 7800GT a fews years back and turn around was quick.Very helpful too.

This is what good companies should be about, looking after the people who pay their wages.... US :p

All my friends also use BFG products aswell.
 
oo bugger i forgot my user-name/password for bfg website..

Can anyone tell me is the user-name an email address or it it something random you pick?
 
Mr Paul said:
Well the techdemo didn't use the PPU.
Click to expand...

:(

I'm using a 9500GT as my PhysX card, and the PPU is meant to be faster than that! So why they'd let me use that but not let you use your PPU is madness!

Anyway, i'm taking the thread OT so i'll stop now :o
 
The main problem is that any of the 9 series PhysX drivers from nVidia stop the PPU from working, only the 8 series work.
 
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