Refund on Ebay MJ tickets?

Mull3t

Mull3t

Mull3t

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So, I bought 6 tickets when they was released intending for me and the GF and family & friends to go. 2 dropped out, so I sold 2 of the tickets on eBay.

Now obviously he has croaked it, (RIP). But now is the issue of the refund for the tickets (for the eBay buyer). I kept the money aside as I always thought MJ might pull out half way through, so I have the money to pay the buyer back, but I am hearing so many mixed views that 'you should only have to refund the actual cost of the tickets'. Having never sold tickets before, or even had to refund them through eBay, what is the way to do it? is it to refund the WHOLE amount the buyer paid, or just the value of the tickets?

Hoping someone else on this forum is having to do the same thing and could give me some advice.
 
Refund the whole amount, if not Paypal will side with them and take action against you, why would you not want to refund the buyer the full amount?
 
If the buyer can claim the refund of the ticket and you didn't make any agreement to refund in case of cancellation, then I don't see you're obliged to refund. Having said that I don't know about any ebay rules which may apply.
 
refund the whole amount, they'll be collectors items anyway. lock em away for a few months/years and some deranged nutcase (provided they haven't committed suicide) will snap them up
 
Of course I think the right thing to do is refund the whole amount, hence I have always kept it aside in case the concert was cancelled, in which case it was.

But I was reading the paper today and it was saying that the buyers on eBay can just expect the value of the tickets as a refund..
 
Morning everyone,

I wanted to update you on the position with Michael Jackson ticket refunds. First, let me reiterate that we guarantee that all buyers who bought MJ tickets on eBay will receive full refunds, whether they paid with PayPal or any other payment method.

We encourage all buyers to go to their sellers first to request refunds. We believe that issuing full refunds is the right thing for sellers to do. They received payment for a show that cannot now go ahead, and should simply return that payment to the buyer in full.

All sellers who issue full refunds to buyers will be refunded their final value fees.

Any buyer who isn't able to get a refund this way will be reimbursed in full by eBay.

We don't believe that any eBay member, buyer or seller, should lose out financially because of this sad situation, so we decided to remove any uncertainty as quickly as we could and to guarantee full refunds for every buyer.

I hope this is all clear - please post any questions, and either James or I will try to field them today.

Regards
Richard

[email protected]
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http://forums.ebay.co.uk/thread.jspa?threadID=1100251463&tstart=0&mod=1246381252457

From ebay.
 
What was the difference between what you sold them for and face value?

Personally I'd refund the whole amount, minus postage because if it was for a normal transaction on ebay then you'd do the same thing then.

You sound honest so do the right thing.
 
gurusan said:
The paypal payment details don't list the auction and link to it?
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It says the item is invalid, it dont even show up in 'Sold' on ebay..

I ideally need to contact ebay before I do anything, else i'll end up losing out on approx £60 ebay/paypal fees, which is not good.
 
cheets64 said:
Refund the whole amount, if not Paypal will side with them and take action against you, why would you not want to refund the buyer the full amount?
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I've tryed to get money back from paypal before, the words totally worthless comes to mind, if the seller has taken the money out of his account and remove his debit and credit card they can do FA to get the money back.

On a personal level i'd give them all the cash back.
 
vincent1989 said:
refund the whole amount, they'll be collectors items anyway. lock em away for a few months/years and some deranged nutcase (provided they haven't committed suicide) will snap them up
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at 750 000 copies they are hardly collectors items.

I love the way O2 arena as offered a "swap" a 70 quid ticket for a picture that you'd usually find inside a happy meal. Great idea by those O2 marketing execs.
 
I wouldn't refund. No reason why you should. Don't see it as any different to selling a car with a hidden problem and the car blwoing up a week latter.
Let ebay fork the bill.
 
AcidHell2 said:
I wouldn't refund. No reason why you should. Don't see it as any different to selling a car with a hidden problem and the car blwoing up a week latter.
Let ebay fork the bill.
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Ordinarily I'd say refund, but in this case I'm with him ^ .

For £200 I'd happily close down my existing ebay/paypal account and start again.
 
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