I dont get whats hard to understand in OP
He works for sky or something similar, And he's been asked to stop with the scottish accent, his natural accent which is kinda stupid and also you can be asked to work the gay channel customer service line at times also. and there's been some daft things said during their calls too.
Where's the difficulty?
Oh right, so to be a good gay presenter on a gay customer service line you have to not have a Scottish accent? - I am still lost about what the thread is supposed to be about, and where it is leading to...