I ordered mine yesterday and it should be here today - after 45mins on the phone i finally got it sorted, ive even got the 3gb dongle for free. When i asked what the extra charges would be to my existing package right at the begining of the call i was told there would be none at all. Then right at the end she then says there will be a £15 pm charge for the dongle so i told her in that case i dont want it as you told me there would be no extra charges, as i pay about £100pm anyway for my cable service i should have it for free..........she then spoke to her supervisor and said ok you can have it for free. Ok so im now tied into a 24month contract but ive been with them for nearly 15yrs anyway and dont see any change, i now have free 3gb of mobile internet and a netbook - cant be bad.
The only problem i see is if the order will go through smoothly, 45mins was a long time to spend on the phone and when they ask for your email address and dont know how to spell "blueyonder" it becomes a bit worrying. Being asked for your bank account details too so they can set up a direct debit when your already an existing customer is worrying too along with your debit card details - i was assured tho that this was all part of the process and that no further direct debits would be set up and that no charges would be made to my card, somehow im not quite convinced but we shall see.