Im introuble with an Ebay buyer

I have to laugh at some of the comments made here :D

As Amp34 said, ebay are just getting greedy with the postage now. They want you to sell certain items which includes the postage in the sale price just so they get their extra pennies in the final value fees :( It's just another way for them to make more money.

I've actually posted it now. I arranged collection via courier yesterday afternoon, then realised later the the buyer didn't pay for postage. Instead of cancelling the courier collection, i just requested the extra from the buyer. The parcels have been collected and the buyer still hasn't paid so that's that.
 
So instead of trying to be clever (and failing) why not just add the postage to your selling price... weither or not you agree to Ebays rules and regs, thats what they are and there nothing you can do about it.
 
Landy said:
So instead of trying to be clever (and failing) why not just add the postage to your selling price... weither or not you agree to Ebays rules and regs, thats what they are and there nothing you can do about it.
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Who said i was trying to be clever? I admitted to my mistake that i listed it in the wrong section which i realised after i had sold the item.

**Removed, BAD DOG!**
 
And this just gets worse and worse. So i sent the parcel out last week. I ignored the extra £6.50 which i requested due to the advice on here. (she still hasn't paid it by btw even though she said she would) and today she receives the speccy saying it's not as described, she wants her money back etc

The item you sold me is not as you described. Some of the cassette games are unusable and the cassette deck is broken. There are not 15 games as advertised. There is in fact only 10 Cassettes enclosed. 1 is the user guide as described in the listing, another contains 4 sample games. This leaves 8 cassettes. Another cassette VU-3D is in fact a 3D design programme not a game. If you exclude the users guide cassette and do include all the others that are not full games, there is still only 12 games. some are unusable and the cassette deck is broken. I feel the item has been miss advertised and is not in good working order and of course you have not sent 15 games as advertised. Need I say more. I request you refund my money, and arrange collection of the package in the next 7 days, or I will open a dispute with ebay as I feel this is not in a saleable condition. MONEY REFUNDED PLEASE AND ORGANISE IT'S PICK UP OR RETURN AS I WILL NOT PAY FOR A RETURN .


So now i'm in a right pickle. She wants the £16 back, and she wants it collected within 7 days. Thats gonna cost another £8. It's already cost me £8 to post it there which i never got back, so i stand to lose more than the value of the item here. What would be the best course of action?

She knew exactly what she was getting games wise as i listed everything. Isn't it up to her to determine what is a game and what isn't? The tape deck wasn't broken because i tested that before i posted it. And the sample games she talks of are full games. She said there is only 10 tapes, but i count 11 on the picture. She also fails to mention the free speccy joystick that i threw in for free because i had no use for it.

I'm about to get screwed over here because this woman or her disable kid is incapable of reading a listing thoroughly and they want me to take the responsibility and refund everything and be out of pocket!

I'm not happy.:mad:
 
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If you advertised 15 games and then didn't send 15 game,s it doesn't matter what your small print says.

Chalk it up to experience, and either second chance it, or relist it when you get it back.
 
Original Spectrum box with power brick, tape recorder, instruction manual and 15games. The plug is missing off the end of the wire of the power brick but can easily be replaced. What you see in the picture is what you will get.

Games are...

Snooker
VU-3D
Horace goes skiing
User guide companion cassette
Phantomas
Dizzy
Bmx simulator
Fruit machine simulator
Turtles
Scrabble
Make a chip
Tassword 2
survival

Postage will be £6.50 in the uk, or £11 international. Please add this to the paypal payment at end of auction
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I count 13 listed and they aren't all games. She has a point to be honest...

I think the one thing that is clear though is that so much of this sort of conflict could be avoided if much more explicit and detailed listings were made.
 
MONEY REFUNDED PLEASE AND ORGANISE IT'S PICK UP OR RETURN AS I WILL NOT PAY FOR A RETURN .

If she opens a dispute then she will have to pay for the return of it, when she has done so then she will refunded.
 
As has been said let her open a dispute she then has to send it back at her cost and she knows it.

Do not refund her till a dispute is open and you recieve the item back. You have allready made two mistakes dont make it a third ;)
 
What a terrible listing. The buyer will have to send it back at their cost, but if you have any morals you won't screw over the buyer for your mistakes.

In fact I would just refund the item and not bother getting it returned.
 
ghost101 said:
What a terrible listing. The buyer will have to send it back at their cost, but if you have any morals you won't screw over the buyer for your mistakes.

In fact I would just refund the item and not bother getting it returned.
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+1. From misrepresenting what and how much you are selling to adding postage when you are not allowed to, you've not really been honest with this listing and I think the right thing to do would be to refund her and let it be. Trying to claim that what you are selling is hardware is wrong and the items were rightfully listed in the games section and although I'm not wild about it either, the policy states free postage. This doesn't mean put whatever postage you deem okay somewhere in your post, it means free P&P, if you do not like the service use something else.
 
Oh no it's the moral police. So someone should gain all the games get her money back and leave the seller out of pocket. Some of you really do live in a fantasy land.
 
DAvE18 said:
Oh no it's the moral police. So someone should gain all the games get her money back and leave the seller out of pocket. Some of you really do live in a fantasy land.
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If the seller was a store, they would be. Only because DSR doesn't apply to the seller is he/she getting away with, not having to refund the buyer, complete incompetence.

Think about what you are suggesting. They should both be left out of pocket because of the seller being at fault. If the option was either the seller be left out of pocket or both, I will pick one of those every time in this case.
 
I am suggesting he should refund her, when she puts a paypal claim in and not before. And only once she has sent the item back to him. Too many times I and others have been stung by refunding without the paypal claim system and never seeing the item again.
 
DAvE18 said:
Oh no it's the moral police. So someone should gain all the games get her money back and leave the seller out of pocket. Some of you really do live in a fantasy land.
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Absolutely, the seller screwed up, the seller loses out. The buyer should not lose a penny, they've done nothing wrong.
 
ghost101 said:
If the seller was a store, they would be. Only because DSR doesn't apply to the seller is he/she getting away with, not having to refund the buyer, complete incompetence.
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Distance Selling Regulations don't apply to auctions even if purchased from a business seller, only Buy It Now purchases are covered.
 
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