Before I start, I buy all my games and I can take photos of the boxes to prove it if you want.

I know this debate has been done to death but I completly agree with him. I guess I've been lucky as I've only had the problem with one game, but if I didn't know much about computers (lets face it most gamers don't) then I wouldn't have got it working. It should just work out of the box for everyone and that's it. The only copy protection that works is Steam style activation, but even that can be a bit of an annoyance sometimes.