Users....

[Berserker]

Fixed.

Oh, the irony.

I do wish IT people would get rid of the chip they have on their shoulder over users.

Yes, you know more about computers than them. But you SUPPORT them. You help them sort IT stuff, whilst they get on with the far more important job of actually making your company some money.

To be fair, IT or not, it's hard not to laugh when someone does something so incredibly dumb that you wonder what they could possibly have been thinking (or not). I'd be surprised if you haven't done it at least once. How many times have you watched "you've been framed", or "it'll be alright on the night", or countless others?

Of course, most people conveniently neglect the fact that they've done something equally dumb in their own lives. I know I have, and I'm one of those IT guys.

 

[Jimbeam3678]

I do wish IT people would get rid of the chip they have on their shoulder over users.

Yes, you know more about computers than them. But you SUPPORT them. You help them sort IT stuff, whilst they get on with the far more important job of actually making your company some money.

Sometimes though Fox you would assume common sense became apart of there job description if they were employed to make money for the given company. IT people are there to support people your correct, HOWEVER getting woken up at 4.30 am because they can't find the power button is slightly annoying considering they are meant to have reasonable amount of intelligence

However I made my choice my choice and I am traveling to recover from the horror stories

 

[Stretch]

Oh, the irony.



To be fair, IT or not, it's hard not to laugh when someone does something so incredibly dumb that you wonder what they could possibly have been thinking (or not).

It's really not that hard to save the joke for later. If you’re employed to help people, you shouldn’t laugh when they ask for help.

I’ve worked in IT support briefly. People who find this stuff the funniest and moan continuously about the stupidity of “users” are usually not the sharpest tool in the box themselves.

 

[Westyfield2]

I do wish IT people would get rid of the chip they have on their shoulder over users.

Yes, you know more about computers than them. But you SUPPORT them. You help them sort IT stuff, whilst they get on with the far more important job of actually making your company some money.

We're a Software Services company so unfortunately our users know what they're on about - no 'have you turned it off and on again?' for us .

 

[Raumarik]

Users keep me in a job, especially ones that have no troubleshooting skill or common sense, send them my way!

 

[Jock Dodds]

I do wish IT people would get rid of the chip they have on their shoulder over users.

Yes, you know more about computers than them. But you SUPPORT them. You help them sort IT stuff, whilst they get on with the far more important job of actually making your company some money.

Your crass generalisation ignores the many 'IT people' whose computer knowledge is exactly what makes their company money.

 

[Participant]

Just had a call come in from a user (work in I.T. support) saying that there is some weird power problems at one of our other offices and the machines have turned off twice.

Fair enough.

Then i call the person who sent the e-mail and she said two people have had electric shocks from there keyboard. I just burst out laughing! Unless im seriously mistaken, keyboards are PLASTIC???? which doesnt conduct electricity.

Thought it was pretty funny.

What I think is funny is that IT support staff have gotten so obsessed with LOL'ing over stupid users, that they forgot not to LOL when something genuinely peculiar is going on.

Also that you have never experienced static shock from touching something plastic.

 

[mejinks]

I once had a user who was petrified of computers. Not just unsure of them , absolutely heart racing petrified of them. Whenever he called we had to tell him to calm down several times for fear her would have a heart attack.

By calming him down, he went from petrified to angry that the whole system was stopping him doing his work. After 20 minutes of cajoling, he finally gives up his problem. He has opened an excel spreadsheet which links to others and it was asking him if it was ok to update it. He was having kittens because he didn't know what to press to get the latest figures. It wouldn't be so bad if he wasn't back not more than 10 minutes later with exactly the same question and exactly the same answer.

dear god.

Then there was a woman called julie who really was as mad as a box of frogs and one way to calm her down while I was fixing "humphrey" (the name she gave her work pc) was go give her a teddy to cuddle.

Aaaaghh, help, its coming back. Nurse!!! The mind bleach!!

 

[yermum]

Just had a call come in from a user (work in I.T. support) saying that there is some weird power problems at one of our other offices and the machines have turned off twice.

Fair enough.

Then i call the person who sent the e-mail and she said two people have had electric shocks from there keyboard. I just burst out laughing! Unless im seriously mistaken, keyboards are PLASTIC???? which doesnt conduct electricity.

Thought it was pretty funny.

I had a really bad week of terrible static shocks. If you had suffered this from practically everything you touched whether it was metal, plastic or human you would not be laughing. Wshy do you think this is so funny? Are you not paid well to help these people or are you doing just for the love of humanity. I'm really glad that I'm not using your 'services' as I would be very unimpressed at your lack of professionalism.

 

[JBod]

I.T Support - providing amusement for the real technical people in the computing world.

 

[RopAyy]

tbh its hard not to have a laugh at a users expense....(once the call has been dealt with that is) We support the NHS and its just nurses and Docs calling. The frustration and laughing is more to do with a users general lack of common sense and inability to follow instructions. I mean i had a users who was having printer issues so fair enough i went through all the usual checks, power it on/off check all connections check the status pages etc. Eventually i had to dial into the users PC and find the printer was not been picked up at all so again i asked the user to follow the cable from the printer to the PC which she insisted was there after a further 5 minutes of trying everything i could think off i heard the users colleague ask what she was holding a wire in her hands for. I asked what the wire was and she responded with "well i thought it was wireless" so i responded "well why are you holding the wire?" her response back "well i thought if i held the wire closer to the PC it would get a better connection"
I mean this is daily with our users.
By far the best site was one where they had a roof and plumbing leak in the server room and did not inform IT as they did not want to have an outage of servers while the practice was open so they raised the UPS and powersupplys onto crates floating around in several foot of water in the server room! Thats just plain stupidity!

 

[Sp00n]

I had to go up to london to look at a printer which was only printing in black even though they had just replaced the colour cartridge and they were adament they took the little bit of plastic off.

Lo and behold I get there, take the cartridge out and there it is, covering the sensors.

"oh you meant THAT bit of plastic?!"

such a waste of my bloody time, quite ammusing though

 

[mrk]

Well at least they didn't typo and mention their "foppy dick" !!

 

[Sp00n]

LOL xD

 

[-BA-]

Sometimes though Fox you would assume common sense became apart of there job description if they were employed to make money for the given company. IT people are there to support people your correct, HOWEVER getting woken up at 4.30 am because they can't find the power button is slightly annoying considering they are meant to have reasonable amount of intelligence

However I made my choice my choice and I am traveling to recover from the horror stories

1. If you were on call and that's part of your job then being woken at 4am for a power button issue shouldn't be an issue. After all surely it's better that it is a power button issue rather than a catastrophic server failure that would have you up for the rest of the night?

2. If you weren't on call, why did you answer your phone?

 

[Belmit]

I just closed a call where the user was asking if we could put her files back into alphabetical order for her.

 

[randal]

tell her to throw all of their pc's our of the highest window to prevent the virus spreading to humans, even then it might be too late

You joke but we had a call similar to this in my first IT Support role.

User: I've got a bit of a problem with my monitor.
Tech: OK, is it not turning on or something?
User: Not quite, I moved it when I was spring cleaning my desk.
Tech: Oh it's probably just one of the cables.
User: The cables are still attached, they're what are holding it up.
Tech: Keh?
User: I knocked it and it fell out of the window, it currently hanging by the cables.
Tech: Sigh, I'll be up in a minute. Don't touch anything.

 

[UncleBensSauce]

I.T Support - providing amusement for the real technical people in the computing world.

This


Users are just the catalsyst

 

[Qu3]

On a serious note I came across a similar issue at a LAN, turned out the power strips we were using didn't have an earth cable.. caused all kinds of ****..

 

[Jimbeam3678]

1. If you were on call and that's part of your job then being woken at 4am for a power button issue shouldn't be an issue. After all surely it's better that it is a power button issue rather than a catastrophic server failure that would have you up for the rest of the night?

2. If you weren't on call, why did you answer your phone?

True but in a wierd a server failure is more easier to deal with mentally , its a serious issue I know why our ringing me at silly oclock. But a power button granted it SHOULD be easy to sort out but.........But the whole story is long and not funny over the internet. But your right bottom line I was on call and I was getting paid for it ......