Unlimited mobile internet = £110 bill

mr tommo

mr tommo

mr tommo

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Stoke-on-Trent
Just been on the phone to Virgin Mobile to ask about my £110 phone bill (Contract is Unlimted Texts, 600 mins and Unlimited Internet)

Im well aware of my fair usage limit of 1gb per month but when I questioned my bill just I was told that my 1gb usage was for purely browsing but I had a 25mb per day limit which is for videos, music or loading websites with pictures on :confused:

Im utterly confused as to what on earth she is on about?!

I can't find any smallprint about my daily usage or a seprate usage allowance for "non-browsing" the internet :confused::o ?

Anybody complained about them advertising unlimited to the Advertising standards Agency or other organisations? Im properly miffed at the moment :p

I had to politely say goodbye to the woman I was speaking to because I couldn't get any more sense out of her.

Anyone else experienced this with their own networks?
 
thats what i use to have, 25mb a day, was really awfull, and as i was on pay as you go, when i went over this(easily done) they started to reduce my credit.

they dont even send a text to tell you that the 25mb is nearly up.

i have now switched to t-mobile, which costs £20 for 6months internet, at 1Gb a month, and they dont charge when i go over.

they just limit me to standard web browsing from 4 till 12, any other time its normal
 
theres got to be something wrong with that bill, have you asked them for a list of all your data usage so you can see exactly what you are being billrd for? I take it you have been using the phone for the internet on your computer for downloads etc???

I had a large bill when o2 first started to offer unlimited internet on the iphone and wastold i was abusing there fair usage allowance but spoke to a manager at o2 that dropped the charges due to my ignorance...... :confused:

i would phone them up ask if you can have a breakdown of your data usage and if they still want to charge you tell them you are going to cancel your contract when it is coming to an end and see if you can get let off the amount they are asking for.
good luck
 
I'm on the 1gb/month 'unlimited' package as well, have never heard anything about them distinguishing between different types of data. If it's true it's ridiculous!
 
Stupid bint!!

She was talkiong absolutely garbage as I expected and I did endup arguing with her over the phone about how ridiculous a "limited unlimited policy" was! :p

Heres a little breakdown of what she told me :

Mr xxxxx - If you read the small print you will be aware that your 1gb usage per month is only for browsing things such as facebook and simply for browsing the internet. If you do things like listen to music, watch live TV, use youtube then that is a seperate form of browsing of which you onl;y have 25mb per day and you are charged £2 per mb extra.

me = :confused: as it didn't make sense but I had been using TV Catchup quite a lot to watch world cup games at work so I thought I might have gone over the limit.

Just spoke to a guy again and hes told me she was talking total rubbish and it must be her first day! Turns out that Virgin had added my monthly internet allowance 4 days late. Ended up paying for any internet usage over the last 2 days of my last month and the first 2 days of this months bill.

Lowered my credit limit to £30 aswell to ensure that this crap doesn't happen again.

He did say that it had happened to quite a few people this month so if any of you are on Virgin I'd ring up 789 and check your balance.

Ahhh... I feel better now :D
 
Apparently a load of people complained when o2 did something similar which is why 'unlimited' on o2 means you get a 250gb monthly limit.

Regardless of that my virgin contract is £18 a month and I get minutes, texts and unlimited internet and I haven't had any problem with it although I don't use the net a lot. The virgin tariff i'm on lasts 18 months and comes with a nokia 5800 so it's still the best contract I could get pretty much.
 
supermodder said:
I think all phone companies should have to stick to the same fair usage allowance so it doesnt confuse people.
Click to expand...

Or telecom firms could stop this whole "unlimited (subject to fair usage policy)" BS. If you have to quantify "unlimited" with some arbitrary, unpublished limit you are, by definition, limiting.

Perhaps we should send them an Oxford English Dictionary so they can learn the proper usage of the word?

If every internet and mobile phone company simply published what you are allowed to consume and did away with these (un)limited tariffs, we'd all know where we stand and which company offers the better deal.

/rant
 
Cheers :)

I honestly did think about making it my Main aim in life to take it up with advertising standards to define the term unlimited Internet :p
 
I agree this is a total joke, a few years ago when I had my 1st smartphone I got an 80 quid bill and only visited a few websites.

It is a total joke that they can get away with selling 1gb as unlimited.

I can perhaps understand a clause that states if you download full speed 24/7 then perhaps they can charge you or cut you off but even then don't' sell it as unlimited.

People whinge about speeds and traffic shaping but this is the biggest con in the industry. There is a 10x cost increase at least for an ISP offering an unlimited product compared to a 1gb one yet both companies could get away with selling the contract as unlimited.

So while they get away as selling 1gb as unlimited we are never going to get higher allowances.


you will have to take it to the top of their complaints procedure then go to Ofcom.
 
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Robboftw said:
Sounds very dodgy, I wouldn't stand for that!
Click to expand...

Nope, I'd definately sit down after that!...



Anyway...

Glad you got it sorted. Data seems to be a pain in the **** tbh. I lost £60 to O2 because of data costs after thye stuffed up my account. Never did manage to get it back (although I got some of the rest of the bill back in the end oddly...)

I got a new contract through mobiles.co.uk and asked O2 to transfer my number to the new contract (an O2 to O2 transfer). Some how they managed to move my old contract terms over as well, which had no data. Que me racking up a rather large bill before I realised. After about half a dozen calls they managed to get me my new terms back onto my account, not before I had a £100+ bill for excess data, texts and calls. That then took another few calls to sort out and in the end I gave up trying to work out why they were only giving me some of it back, even though I hadn't gone over the limit on my new contract.:rolleyes::(
 
I'm sure they just try it on and the sad thing is alotnof people would just accept and end up losing out so something needs to be done. Virgins 1gb seems pretty generous for the £25 I pay compared to the other networks unlimited plans but it's still reidiculous.This woman was adament that the 25mb usage was in my contract. I checked the whole thing and couldn't see any mention of it whatsoever. I only used 400mb last month but I'm going to have to stop watching live tv on my phone because it's going to take me way over my limit for the month.

Changing my credit limit to £30 should hopefully mean they cut me off if I ever do go over.

Although I will actually do very little I'm going to contact ofcom or asa tomorrow. One person complaining won't make
any difference but at least I'll have put my opinion forward.
 
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Just to echo what other people have said here, "unlimited" needs to be sorted, there are so many caveats and restrictions there's no way it can really be called unlimited. Unlimited should mean unlimited or they should just state the limit.
 
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