New car time - been a long time

marcus_667 said:
id go for it , being that new there isnt much that can really be a problem with it if the stealers are any good , just go get it and enjoy it :)
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These words haunt me, needless to say nothing in that sentence turned out to be right. Its going back, with us getting a full refund and they are in moderate trouble.

Its to traumatic for me to go over again as its been a hard week dealing with it, but i'll bullet point the issues.

1. We were perhaps a tad naive, as the OP says we haven't bought a car in 12 years and we put far to much trust in an Authorised VAG dealer, basically lied to us, an example being, when asked what the multifunctional steering wheel was, replied "oh thats the paddles and the cruise control stalk". In addition there was never any mention of it being an imported car. The dealership manager has since confirmed that every one of his sales people were aware of the cars status and were under instructions to make it clear from the first contact.

2. What was sold to us as UK Spec TSI GT (I have the sales invoice and sales details listing the spec) actually (as pointed out to me by a 3rd party after I had picked it up and paid for it) was a ROI import TSI Sport with spec that was so far removed from what they said it was.

3. Trading Standards have advised me we have actually been a victim of a criminal offence that breaks the sales of goods act 1977 as amended as we have been "knowingly" sold a vehicle that is of a far lesser spec than that is listed on the sales details.

4. The car is un drivable at this point in time due to suffering electrical failure on monday night (we picked it up on Saturday)

Now you can call me an idiot for not going and at least looking at a new TSI GT as a comparable but nothing you can say to me will make me feel any worse than I do with a 20K lemon in the garage.
 
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You cant post a line like that, which goes a long way to supporting a popular opinion in here that a newish car is no less likely to give trouble than an buying something a bit older, and not give us the lowdown :D
 
Gutted for you mate. Would be interesting to read into the specifics if you feel like posting them.
 
Guy at a VW dealership lost his job for telling an Exec at our company that the Passat CC he wanted would work with a HD2, which it didn't. Doesn't seem quite as serious in hindsight. Home someone hangs for that trick.
 
Hope that gets resolved for you mate, i can see you coming out on top of this with a goodwill upgrade or something.
 
DiamondMark said:
Hope that gets resolved for you mate, i can see you coming out on top of this with a goodwill upgrade or something.
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TBH I've rejected a replacement. We want nothing more to do with them and have agreed (verbally atm) on a full refund, they did find some but wanted additional money as they were £1 - £2K more.
I'm awaiting confirmation on the refund in writing but the bottom line is they haven't a leg to stand on. Our letter outlining what we want was delivered to them today and I have spoken to them to confirm again what will happen. I have refused to take the thing back to them at my expense as well.
 
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LOAM said:
TBH I've rejected a replacement. We want nothing more to do with them and have agreed (verbally atm) on a full refund. I'm awaiting that in writing but the bottom line is they haven't a leg to stand on.
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So make hay while the sun is shining, ask them what they want to do to remove the bad taste in your mouth.
 
DiamondMark said:
So make hay while the sun is shining, ask them what they want to do to remove the bad taste in your mouth.
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Right now that would involve a used car salesman and a random cliff.

[FnG]magnolia;16865621 said:
This, oh this. Are you intending to push this through legal channels?
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We want our money back and nothing more, TS have indicated they may prosecute regardless of our refund
 
I would seriously be asking for one of the more expensive cars for what you have paid, if you dont ask you dont get.

Edit, sorry didnt see your last post, well if your mind is made up thats it take the refund.
 
Muffin` said:
Guy at a VW dealership lost his job for telling an Exec at our company that the Passat CC he wanted would work with a HD2, which it didn't
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I bet he didn't - there is no way you could be fired for something like that, perhaps a warning, so unless he had made numerous errors in the past and this was the final straw he wont have been fired for that.
 
DiamondMark said:
I would seriously be asking for one of the more expensive cars for what you have paid, if you dont ask you dont get.

Edit, sorry didnt see your last post, well if your mind is made up thats it take the refund.
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To be honest i'd not trust that dealer anymore. What a shambles.
 
Tute said:
To be honest i'd not trust that dealer anymore. What a shambles.
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They would only do it the once, you know if you went again with them they would insure a smooth ride this time.
 
Id personally do as you are, Get full refund and go else where, Id not want anything to do with that dealers again. Harsh luck mate. Hope it is sorted asap
 
ZG002 said:
Id personally do as you are, Get full refund and go else where, Id not want anything to do with that dealers again. Harsh luck mate. Hope it is sorted asap
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Thats pretty much the plan, its a bit of a mess atm though as we cant do anything until the V5 comes through from the DVLA which could take 10 days.

The cheeky ****** tried to tell me it was then just a case of me getting the thing back to them (100 miles). I wont risk a ban telling you what I told him
 
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