Sky

brummie · 16 Jul 2010 at 12:29

Anyone had any problems with Sky and go it sorted quickly?

I have been calling them from my mobile as i have no phone (which is costing me loads) for their problems not mine and they still cant get it right. Over 2 weeks about 7 calls and at least 1 hour total speaking time and the only thing they managed to do right is install a box with no card to what they think is the wrong address.

Even contacting them via email and their on-line forms is such a hassle and they don't even reply. I'm so fed up with them i want to go to their head quarters and stage a sit in protest

ryujinjakka · 16 Jul 2010 at 12:33

had nothing but crappy service from them tbh, when i got my tv/phone/internet package last year it took them 6 weeks to sort out my phone line and internet connection cost me a ton in mobile calls to them which i never got anythin back or even an apology.

Sp00n · 16 Jul 2010 at 12:35

Had nothing but perfect service from them.

I bought a sky+ box off of egay and purchased a new LNB, wired it all up then contacted sky via phone in order to activate the box with my card, was done within 15minutes.

brummie · 16 Jul 2010 at 12:56

ryujinjakka said:
had nothing but crappy service from them tbh, when i got my tv/phone/internet package last year it took them 6 weeks to sort out my phone line and internet connection cost me a ton in mobile calls to them which i never got anythin back or even an apology.

I have written to them cancelling everything but they wont call/write back so i'm having to wait before i definitely know i can go elsewhere. if no reply by tomorrow (14days) then i'm going to the regulator on Monday. I will be seeking money back too.

I'm having problems where i'm being told one thing by one person and denied by the next. The booked a date for them to come round then i was told they dont do that on that day. So its costing me work too.

if only you could swear on here it would start to help relieve some pressure building up

Begbie · 16 Jul 2010 at 12:57

[email protected]

Replied to me very quickly, still useless though.

Much better when I was working there!

brummie · 16 Jul 2010 at 12:59

Sp00n said:
Had nothing but perfect service from them.

I bought a sky+ box off of egay and purchased a new LNB, wired it all up then contacted sky via phone in order to activate the box with my card, was done within 15minutes.

wait till something goes wrong and you have to call some one who must be the least educated person i have spoke to ever. Some one who tried to tell me i didnt live in my house and they didnt install a box here

brummie · 16 Jul 2010 at 13:02

Begbie said:
[email protected]

Replied to me very quickly, still useless though.

Much better when I was working there!

well the first email i sent to that address was on the 13th and they still haven't replied to that or any of the others i have sent.
Checked my spam box too

Sp00n · 16 Jul 2010 at 13:07

I very rarely email any company for support, you never get anywhere really and I find it much easier to tell someone what I want, then when they misunderstand I can tell them that they are wrong.

I do understand though that that is no the point and they should be replying otherwise what is the point in having that service.

Dj_Jestar · 16 Jul 2010 at 13:13

I've not had direct issues with them, but the previous tenant at my flat had SkyTalk and it took them/Sky a month to disconnect it (BT refused to do anything until the SkyTalk service had been disconnected!)

Begbie · 16 Jul 2010 at 13:15

brummie said:
well the first email i sent to that address was on the 13th and they still haven't replied to that or any of the others i have sent.
Checked my spam box too

[email protected]

This is who I sent my mail too, got a reply from the other address.

brummie · 16 Jul 2010 at 13:18

Sp00n said:
I very rarely email any company for support, you never get anywhere really and I find it much easier to tell someone what I want, then when they misunderstand I can tell them that they are wrong.

I do understand though that that is no the point and they should be replying otherwise what is the point in having that service.

Ive had to resort to emailing as they costs are getting quite high enough. i dont have time to sit around all day waiting for them to answer then tell me they dont know what to do will get someone to call me back who never do.

brummie · 16 Jul 2010 at 13:37

Begbie said:
[email protected]

This is who I sent my mail too, got a reply from the other address.

Just emailed that in hope and desperation thanks

Sp00n · 16 Jul 2010 at 13:43

brummie said:
Ive had to resort to emailing as they costs are getting quite high enough. i dont have time to sit around all day waiting for them to answer then tell me they dont know what to do will get someone to call me back who never do.

If you are in that situation I wouldn't let them, I would ask to speak to someone senior and explain the situation, don't accept it.

Begbie · 16 Jul 2010 at 13:51

brummie said:
Just emailed that in hope and desperation thanks

As long as your polite, they will be more than willing to help.

tankskun · 16 Jul 2010 at 13:58

skys not bad, get free bets every now & then.

iv-tecman · 16 Jul 2010 at 14:12

Never really had much trouble with Sky support - it was their charges I never liked. Very overpriced for most of what they sell...

I always remember them being quite slow to finally get an engineer to show up, but when an engineer did appear on your doorstep, they generally didn't leave until they'd fix the fault...

brummie · 16 Jul 2010 at 14:31

Sp00n said:
If you are in that situation I wouldn't let them, I would ask to speak to someone senior and explain the situation, don't accept it.

I asked for someone else and they refused. When i said i wanted to cancel then they told me i had to go and write a letter. Their bloody website then told me i had to phone them up to cancel and then that time they gave me an address which turns out to be the address of the call centre i was speaking to.

I just want it cancelled now. When i spoke about having sky to friends a couple warned me of what they were like but i hadn't heard anything bad so went a did it anyway. How i wished i hadn't.

The product is great and not too overpriced its the lack of communication and the poor unhelpful and untrained customer services.

I shall be adding them to the list.

gibb · 16 Jul 2010 at 14:37

Totally crap for me. Been waiting for caller display on the phone for over 18 months, however they did give free line rental since about a year ago to compensate which aint too bad.

Sonea Fifer · 16 Jul 2010 at 14:44

Begbie said:
[email protected]

Replied to me very quickly, still useless though.

Much better when I was working there!

It's obviously gone downhill since we left Begbie

OP - have you tried asking for advice here?

They maybe able to assist in some way?

Begbie · 16 Jul 2010 at 14:55

Sonea Fifer said:
It's obviously gone downhill since we left Begbie

OP - have you tried asking for advice here?

They maybe able to assist in some way?

Its terrible, I phoned up about my Broadband the other day and ended up arguing with a guy!

I was in total disbelief, If I had ever spoken to someone like that when I was there my CEL would have went nuts at me. I can honestly know see why customers where so mad, untill they came through to me! Absolute madness.

Yeah and I'm still waiting on a phone call, or a reply back now.

It was changing before I left, I was constantly getting crap for not adhering to stats etc. Told them to sack me if they had a problem, with the fact I had numerous compliments on how well I dealt with customers problems. THink I was pretty close to it!