Supermarket self service tills are terrible for customer service

[HumbleCoder]

From a technological point of view I can see the machines themselves being quite difficult to balance between the varying weights of the same products and bagging speeds of customers and trying to prevent theft or gaming of the system. But where they really fall down is when the things go wrong and a member of staff has to help you.

At my local Asda, for example, it has 14 self service tills and generally has 2 - 3 members of staff for all of them. When the machine decides I haven't bagged something or I need to be ID'ed the staff are generally slow to respond because they have other duties, are helping another customer or generally not paying attention/gabbing/being poor at their job.

They are wonderful and quick for the 1 in 4 times I can make it through without needing human intervention. It's just a shame the other times I receive terrible customer service.

Do you love them or loathe them?

 

[Disco Boy]

They're terrible and I don't use them out of principle.

 

[Edrof]

Love #em. I generally go out each day with the baby so just get one or two items. I zoom thru!

They do mess up rather too often though.

 

[Cosimo]

Don't use them. I prefer the personal touch at a normal till.

 

[SideWinder]

Once you get the hang of them, they're dead simple.

 

[oli356]

I had bad experiences with them at first but after taking a few more tries and being more careful i prefer them now when its only a basket of stuff

 

[lionheart766]

They suck donkey tbh.

 

[Westyfield2]

I've never used them.

Went to use one once and it was cards only. Yes I had both my debit and credit cards on me, but I didn't want to put my lunch sarnies on card!

 

[GeezerButler]

Easier to use now than they were, and it beats queuing up.

 

[Scottland]

Don't mind them when i can't be bothered speaking to anyone or when the manned tills are really busy

 

[doiks14]

Definitely beats queing for over 30 mins.

 

[DJMK4]

Never had a single problem with em, use them loads.

Problem exists between the person and the screen

 

[Glaucus]

They are brilliant,
Just Don't take I'd stuff or security stuff through. Got to a proper check up.

They probably mess ip 1 in 15 times. Supermarkets need more of them.

 

[Andy]

I'd like em but it does mean less time to gawk at pretty girls.

 

[Azza]

You're just using them wrong.

 

[Dewotter]

I find the ones in my Tesco a nightmare. Resistive touchscreens annoy me but the worst bit is payment. Cash goes in one side with coins but change comes out in a different side of the machine to notes.

 

[cm1179]

Once you get the hang of them, they're dead simple.

 

[Andy]

and the obvious issue that people might be losing their jobs because of these machines.

 

[Energize]

Wow people actually go to the supermarket instead of having it delivered?

 

[HumbleCoder]

Never had a single problem with em, use them loads.

Problem exists between the person and the screen

haha, thanks for that. TBF most of my problems I have with them are because the staff are a bit useless.