Not even getting half a meg speed

sunnysingh

sunnysingh

sunnysingh

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Joined
22 Jan 2008
Posts
2,218
hi all

Since Thursday last week my internet has gone from a solid 5 meg to less then a meg, i rang up BT and they did some tests and they said there was a fault with the line and they needed to call out the engineer to fix it. So today i got a text saying its all done and fixed but it aint!!!!!!!!!! I then ring up BT where i guy from India told me to do some basic troubleshooting and still it hasnt sorted the problem out. ( he was a complete tool.)

I've can browse websites ok but you tube video and other streaming is a nightmare !!!!!!. I get excellent connection and i,ve clean up my laptop so theres no hidden trojans viruses etc but i cannot get any improvement.

Any tips or does it look like its BT side thats letting me down.
 
They mean the router stats :) Can you go into the router config page and paste in here the line stats, if you know how?
 
That is not the stats we are after well need full stats from the homehub or the router you use.
 
http://www.kitz.co.uk/adsl/frogstats.php - to get router stats, up and down sync rates, attentuation and snr details are useful along with FEC or CRC errors, LOS/LOF stats, etc.

If they've just "fixed" it, its possible the profile will take upto 72 hours to recover itself, or the dumb engineer left it locked in a failsafe/banded profile - so even if your getting a good sync it might take awhile to pick up.

http://speedtester.bt.com/ should tell you details of the profile your on.
 
192.168.1.254
Advanced > Continue to Advanced
BB > ADSL

IIRC

Shoudl be about a page of text.
Your lookin for downstream connection rate on the newer hub I think
 
Stats will show

Downstream sync rate
Downstream/upstream noise margins
Downstream/upstream attenuation, usualy denoted in db (decibels)
 
~Divine~Wind~ said:
192.168.1.254
Advanced > Continue to Advanced
BB > ADSL

IIRC

Shoudl be about a page of text.
Your lookin for downstream connection rate on the newer hub I think
Click to expand...

Thanks for that i finally got round now to doing it, here are the results :


ADSL line status
Connection information
Line state Connected
Connection time 0 days, 7:07:39
Downstream 575 Kbps
Upstream 446 Kbps


ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.5
Latency type Interleaved
Noise margin (Down/Up) 35.3 dB / 23.1 dB
Line attenuation (Down/Up) 11.0 dB / 5.6 dB
Output power (Down/Up) 20.9 dBm / 12.2 dBm
 
You live very close to the exchange, there is defo a fault on the line you should be seeing closer to 20mb on a adsl2+ line

The noise margin is very high and you need to phone bt and get the profile reset.
 
Can't believe no one has recommended the test socket yet :)

OP, please do the following in order, to the letter:

1) Locate your master socket. NTE5 master socket will normally look something like this:

mastersocket.png


2) Unscrew the bottom section of the master socket

3) Plug your filter into the test socket which is behind the bottom section of the master socket faceplate.

4) Plug your phone/router into the filter you just plugged in

5) Check the line stats on the router again. has the sync speed improved?

a) If sync speed is better then you may have an issue with your wiring/bell wire.

b) If sync speed is still poor on the test socket then you probably have a fault somewhere because your stats look a lot better than mine and I get 2mb here.

Also confirm you have filters plugged into every socket that has a device attached to it.
 
From the above post connect into the test socket on your BT master socket and if you don't see an increase in speed then call BT and ask them to lower yur downstream noise margin to around 9db which i belive is BT's default after that your speed should be around the 20Mbs mark if not more.
 
sunnysingh said:
Thanks for that i finally got round now to doing it, here are the results :


ADSL line status
Connection information
Line state Connected
Connection time 0 days, 7:07:39
Downstream 575 Kbps
Upstream 446 Kbps


ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.5
Latency type Interleaved
Noise margin (Down/Up) 35.3 dB / 23.1 dB
Line attenuation (Down/Up) 11.0 dB / 5.6 dB
Output power (Down/Up) 20.9 dBm / 12.2 dBm
Click to expand...

Aye that looks pants :(
Does your line drop out much?
Any noise on landline?
As below get tot he test socket and you should see a reduction in noise and also your synch rate should rise.

Seeing the results you've posted, switch yer microfilter.
Also if there is any noticeable abnormalities on your landline calls, telephone into test socket only and check for noise.

If you've *just* had a fault rectified yer profile and stats maybe a bit wonky for upto 72 hours.
 
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