Help my guys, Live account 'hacked'

neo2210 · 28 Sep 2010 at 15:17

I almost feel embarrassed, i've been online since I was 16 8 years ago and I've never been 'hacked' in any capacity at any time or any account for anything.

But last night, my msn was hacked, or so I believe.

About 12.20 GMT (according to my phone) my password was changed, that was the last time my iphone was able to check for mail, although i was signed into messanger for a lot longer than that.
However when I signed out of msn, i couldn't sign back in (it remembers my password, I almost never type it).

Now I'm really confused, and ****ed, because I don't think it's any sort of keylogger since im the king of paranoid and will not download or install anything without it being legit and none of my other accounts, either forum accounts email accounts or steam are comprimised at the moment.
neither can I imagine anyone guessed my secret question since it was something ridiculous, a bunch of numbers or something.

I can't recover my live account because I forgot my secret question.
I wrote windows live customer support but I aint expecting much.

Is there anything I can do?
Everything is linked to my email account.

iamtheoneneo · 28 Sep 2010 at 15:19

well if your pw is changed and youv forgotten your secret password - NO.
just write to ms and see what they say

to be honest ditch that email now, and reinstall windows

Bennie-Mac · 28 Sep 2010 at 15:21

gmail is where its at anyway yo

neo2210 · 28 Sep 2010 at 16:10

This happened to anyone else before?

I'm just so confused, really need to find the source of the 'hack', if i was hacked.
Maybe MS screwed up somehow?

I literally cannot see how i'd be hacked, either with a password guess (my pass was like zgyw616r7sn1, literally impossible to guess, or a keylogger since I dont type my password...

Tefal · 28 Sep 2010 at 16:11

or you where phished, or you used someone elses pc, or wait

or a keylogger since I dont type my password...

explain?

Megahurtz400 · 28 Sep 2010 at 16:15

Tefal said:
or you where phished, or you used someone elses pc, or wait

explain?

Keylogger wouldnt see the keystrokes because MSN remembers his password hence he never types it in

Best of luck getting it sorted mate

Wicksta · 28 Sep 2010 at 16:16

Tefal said:
explain?

He might use something like password safe which copies your password onto the clipboard, although I can't imagine many people use it for hotmail accounts as it's more for remembering passwords at work which always expire!

matt_fsr · 28 Sep 2010 at 16:27

Strange. Had a friend the other day with this problem, and someone at work having the same issue.

Wonder if its just a raft of Hotmail accounts been compromised, or another password stealing virus doing the rounds?

Edward78 · 28 Sep 2010 at 16:32

Hotmail/MSN was always full of spam when I used it. Atleast GMail puts it in the spam folder, rarely one gets through.

Bennie-Mac · 28 Sep 2010 at 16:33

I had two hotmail accounts and both were hacked, one was hacked twice and i was always pretty cautious with spam etc.

All three hacks resulted in some chinese website link being spammed to my address book

bmi92 · 28 Sep 2010 at 16:34

Using kaspersky's virtual keyboard is where its at y0!

demonix · 28 Sep 2010 at 16:58

M0NSTER said:
Using kaspersky's virtual keyboard is where its at y0!

That won't help if the password has been brute forced by the hackers or they've gotten the information through other means (like a security hole on MSNs side)

I found out that my MSN account had been hacked into last month and SPAM sent to all my messenger contacts (like what happened to Bennie-Mac but the link was for a Russian site) and I know it wasn't my computer that was at fault since I hadn't used WLM or accessed my hotmail in ages and the only way I'd accessed WLM was through my INQ mini 3G (which means the password for my account was either cracked by brute force or discovered through a lapse in security somewhere).

neo2210 · 28 Sep 2010 at 17:37

matt_fsr said:
Strange. Had a friend the other day with this problem, and someone at work having the same issue.

Wonder if its just a raft of Hotmail accounts been compromised, or another password stealing virus doing the rounds?

That's interesting, this on the heels of MS's security 'upgrades' aswell, I wonder what's going on?

Are they're accounts being logged into to their knowledge or is the password just changed?

Tefal · 28 Sep 2010 at 17:38

demonix said:
That won't help if the password has been brute forced by the hackers

5 logins then a 15 minute wait +captacha (sp?) requirement isn't it?

gonna take months/years to brute force that.

Pho · 28 Sep 2010 at 17:46

Try following the reset password procedures from Microsoft - at some point there's an option for if you can't remember your secret password where you get put in contact with MS.

PaulyD · 28 Sep 2010 at 17:54

Just had my account hacked too, no password change on there but spam going out to my address book with some dodgy link, random password as well with numbers and letters. Stopped as soon as I changed my password for something even longer and more complicated now.

neo2210 · 28 Sep 2010 at 18:01

Wow this is really bizzare...raft of hacking going on?

As far as I know nothings been sent out from mine.

neo2210 · 28 Sep 2010 at 19:23

Urgh im in scotland not china, so I dunno if this is related...?

http://www.digitimes.com/news/a20100928VL202.html

neo2210 · 28 Sep 2010 at 21:56

bump.

mrk · 28 Sep 2010 at 22:14

Didn't you set up your Windows Live Account security settings? I've just gone in to mine for example to test and the moment you make a single change Windows Live sends a text or email to your phone/email address with a link to click on to confirm you did make that change.