a lot of MMO's falter because the publishers are unwilling to give the developers time to produce a successful game. The Publisher gives them the time table and the cash injection and they want a return on that money on schedule. As most people know those timetables either slip or are unrealistic in the first place therefore the Publishers are unwilling to expend additional resources in giving developers the time they need. Hence why we get games like Warhammer and Star Trek Online which I followed closely, sold well in terms of box sales but as soon as people had used up their free month, user levels would drop and the number of actual subscribers isnt anywhere near the box sale numbers.
Fortunately for Star Trek, the licence is strong enough to retain enough subscribers to keep the development team intact and allow future development, unfortunately the Warhammer licence is not that strong.
I don't know if what this disgruntled EA employee is saying is true although as Robert remarked thier decision to employ GOA again when they did such a poor job on DAoC seemed counter-intuitive. Also dire marketing that blighted DAoC seems to have been carried over again.
Will be interesting to see the response to this.