Ebay: Faulty item return (im the seller)

welshboy · 9 Dec 2010 at 15:55

Hi. I sold a laptop over a week ago to someone, he paid via paypal and collected. has just text me now to say its constantly rebooting and not working,
obviously im not a business, and have withdrawn the cash. It was working etc and I took pic before it left.

I dont know what my rights and ebays set answers on its website is all a bit confusing.
he has txt to ask my address to return to and wants me to give him a refund.

views whats my rights ? do I have to ? how do i play it, go through paypal?

Greebo · 9 Dec 2010 at 16:00

Go through paypal, defend it to the hilt but be prepared for paypal to side with him and refund him and then come after you for the money.

Swifty55 · 9 Dec 2010 at 16:03

Just refund him through paypal.

You should always ask for cash on collection.

jackthezipper · 9 Dec 2010 at 16:08

Get him to return it and check for damage/see if you can repair it.

Also check the serial numbers to make sure it's the same one.

gambitt · 9 Dec 2010 at 16:08

Have a go at fixing it for him, otherwise it's a refund job. If he puts a claim through Paypal they will ask you for a tracking number and when you can't supply one, he wins.

Vonhelmet · 9 Dec 2010 at 16:23

Check the serial numbers. If you don't have them you could be up a particularly malodorous channel with no ready means of propulsion.

DJMK4 · 9 Dec 2010 at 16:44

He could have installed a dodgy driver or a piece of software which is causing it to re-boot, if it is, nothing to do with you.

KIA · 9 Dec 2010 at 16:55

vonhelmet said:
If you don't have them you could be up a particularly malodorous channel with no ready means of propulsion.

Nice.

arknor · 9 Dec 2010 at 16:59

welshboy said:
Hi. I sold a laptop over a week ago to someone, he paid via paypal and collected. has just text me now to say its constantly rebooting and not working,
obviously im not a business, and have withdrawn the cash. It was working etc and I took pic before it left.

I dont know what my rights and ebays set answers on its website is all a bit confusing.
he has txt to ask my address to return to and wants me to give him a refund.

views whats my rights ? do I have to ? how do i play it, go through paypal?

you are not a shop?

Iceman · 9 Dec 2010 at 16:59

Surely if he collected it he would have your address? I would never let anyone collect after they pay with paypal. They can get there money back saying the account was hacked and your left with nothing.

welshboy · 9 Dec 2010 at 17:05

arknor said:
you are not a shop?

no just a normal private seller.

He could have installed a dodgy driver or a piece of software which is causing it to re-boot, if it is, nothing to do with you.

true.. or faulty memory i was thinking !?!

Aedus · 9 Dec 2010 at 17:09

Or just over heating and needs too be dusted out.

thepeganator · 9 Dec 2010 at 17:14

welshboy said:
no just a normal private seller.

Lol, completely over the head

Redmint · 9 Dec 2010 at 17:27

Last I heard ebay/paypal don't care much in cases where the buyer has collected and usually take the stance "if you took it home then you were happy with the item".

muon · 9 Dec 2010 at 17:28

edit: wont give buyer any ideas

eatcustard · 9 Dec 2010 at 17:29

He must return it to you first

they you refund him

but as a private seller, you dont have to do anything

Vonhelmet · 9 Dec 2010 at 17:41

eatcustard said:
He must return it to you first

they you refund him

but as a private seller, you dont have to do anything

Not it you don't want your money...

enkoda · 9 Dec 2010 at 17:54

You need to ask him if he has attempted installing any software after purchase. If he does, what concern is it of yours?
Obviously, it's worth explaining this in a very tactful manner!
I wouldn't have thought free technical support was part of the deal....

Guitarman0 · 9 Dec 2010 at 17:59

arknor said:
you are not a shop?

Camoe?

FoxEye · 9 Dec 2010 at 18:12

Paypal will refund the buyer, most likely. Check the Paypal/Ebay T&Cs. They have the right to take that money (the money they spent to refund the buyer) from your PP account, without your knowledge or approval.