Competitor Advice

billysielu said:
Delivery was late - you could have claimed the tenner back anyway.
I've done this before when I paid for delivery and it was late.
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They say delivery wasn't late, and claim that I agreed to it when I ordered. Their first reply and second replies to me said I couldn't get the delivery refunded.

I think I'm relying on Paypal making a ruling on it, but I've only dealt with Paypal for fake flash memory before, and there was "free delivery" on that so it didn't come into it.
 
The Halk said:
They say delivery wasn't late, and claim that I agreed to it when I ordered. Their first reply and second replies to me said I couldn't get the delivery refunded.

I think I'm relying on Paypal making a ruling on it, but I've only dealt with Paypal for fake flash memory before, and there was "free delivery" on that so it didn't come into it.
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How do they justify it not being late if it was 'next day', or was the item not 'in stock' or 'dispatched'.

You may find yourself liable to return postage if you return the item under the 'distance selling' 7 day criteria also, even if you refuse delivery.

Email me their site, My wife is a dab hand at disseminating T&C's
 
Castiel said:
How do they justify it not being late if it was 'next day', or was the item not 'in stock' or 'dispatched'.

You may find yourself liable to return postage if you return the item under the 'distance selling' 7 day criteria also, even if you refuse delivery.

Email me their site, My wife is a dab hand at disseminating T&C's
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Having looked into your query, I can advise that unfortunately we are not
able to remove the shipping costs on this order.

The reason for this is that 31/12/10 is the next available working day for
our deliveries to Scotland, so your order will be delivered the next
available working day.
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I've checked their T&C and they don't mention delivery charges directly, however they do in a round about way. They say that orders returned under distance selling rules get a refund for the goods, the implication I'd take from that is that delivery charges aren't refunded.

"If you refuse the delivery of your order for reasons under the Distance Selling regulations or you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, ****** will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods."

To be honest though I don't think there's any merit in trawling through the T&C, since it's clear their interpretation is the one that counts. I think they will refuse to refund me delivery and it'll go to a Paypal decision.
 
How do they respond to the fact that you cancelled well before dispatch? they should never have sent the damn thing in the first place so therefore you are not liable for any charges. The fact that they decided to ignore you and send it anyway is their problem not yours.
 
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AtreuS said:
How do they respond to the fact that you cancelled well before dispatch? they should never have sent the damn thing in the first place so therefore you are not liable for any charges. The fact that they decided to ignore you and send it anyway is their problem not yours.
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They only despatched it today, they haven't spoken to me since. They ignored my 3rd message and they haven't replied to the Paypal dispute. Now that the competitor has incurred a delivery cost I'm thinking that they will refuse to refund me. I figure that if they're dumb enough to not cancel after 4 requests they're going to stick to their guns and refuse a refund... meaning it's up to Paypal.
 
The Halk said:
I've checked their T&C and they don't mention delivery charges directly, however they do in a round about way. They say that orders returned under distance selling rules get a refund for the goods, the implication I'd take from that is that delivery charges aren't refunded.

"If you refuse the delivery of your order for reasons under the Distance Selling regulations or you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, ****** will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods."

To be honest though I don't think there's any merit in trawling through the T&C, since it's clear their interpretation is the one that counts. I think they will refuse to refund me delivery and it'll go to a Paypal decision.
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I've sent you an email, but in short, the delay in dispatch could be down to paypal and how long they take to clear funds thus messing up the next day delivery period. Cancellation had to be writing so I suspect that you are right and they will charge you postage both ways, however paypal will most likely side with the competitor unfortunately. Give then a call and talk to a manager.

I've explained it better in the email. I hope it helps.
 
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Castiel said:
People making a big deal outta nowt.:)
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Yeah, that's pretty much it. You took a swipe, i swept back. The mods om nommed a few posts and all was well again.

Parcelforce arrived today and I refused delivery - the guy was fine about it. Surely now shoddy competitor has to notice....
 
Excellent, I didn't know I was entitled to delivery under distance rules. That helps.

Still up to Paypal I guess, but perhaps shoddy competitor will just refund the whole thing.
 
They will probably charge you a restocking fee. I once ordered a psu from a competitor and cancelled as got better from a diff competitior straight away like within a hour or two from order and they charged me £6 for restocking fee the damn xxxxx.
 
SkeeterUK said:
They will probably charge you a restocking fee. I once ordered a psu from a competitor and cancelled as got better from a diff competitior straight away like within a hour or two from order and they charged me £6 for restocking fee the damn xxxxx.
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Ah, that is not legal. However what are you supposed to do when you get charged £6. The time it would take to recover it is worth more than £6. You'd have to phone non geo numbers, or get hold of consumer direct...
 
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