Been fighting back against poor service in this country! i decided to complain to Lloyds for poor service and charged them £30 for wasting my time. i got a call from an apologetic service member who compensated me £75 for my troubles. Happy days!
Thank you Lloyds for my £75, you accepted my fine in style!
- Thread starter _Jimlad_
- Start date
Soldato
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- 29 Jun 2004
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- 12,957
How were their services poor?
everytime i called up they asked me where my 'opening branch was' i would say the branch i went into to open the account... and then fail security and be cut off! happened 3 times before i had to visit the branch only to be told that it's a satellite branch and that i need to say the 'main high st branch 3 miles away'
think that was me with HSBC
- got £30 from themi got so sick of poor service after spending time in America, i complain all the time!
Nice one. Where did you get the £30 figure from?
Man of Honour
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You know I'm on the verge of complaining to T Mobile or buymobilephones.net about crap service. I've been trying get a new contract and have spent two bloody hours on the phone this morning to both of them.
Eventually I gave them an ultimatum - "sort it out by midday today or I'll try elsewhere" and and all of a sudden within 5 minutes things get fixed!?!? After most of this time I'm getting passed around like a ****. :/
Eventually I gave them an ultimatum - "sort it out by midday today or I'll try elsewhere" and and all of a sudden within 5 minutes things get fixed!?!? After most of this time I'm getting passed around like a ****. :/
they asked me the same question, i just said that is what i would charge for 45mins if i did a private job and that was the time i waisted on them
gotta be done mate, i seriously moan a lot now, i dont do it in a shop or to cashiers faces, just write to head office, so many things i buy come broken or services i pay for fail. They are often quick to charge us for late payments or failed commitments on our end.
think that was me with HSBC
i got so sick of poor service after spending time in America, i complain all the time!
Well as long as you're complaining for the right reasons it's all good
Funny you should bring this up, I just did it this morning!
While my car was having some accident repair, Europcar provided me with a rental car. I got two letters last week. A "Final Demand" and a letter from a law firm threatening to take court action over the sum of £19.99. I had no idea I owed any money to Europcar at all! So I call them and it turns out I didn't, it was a mistake. I call the law firm who inform me they will file a case against me by the close of business today if I don't pay up. Europcar take 7 days to "process requests".
So, I had to pay £80 to this damn law firm to avoid getting a black mark on my credit file and Europcar now want me to write all the necessary correspondence to get my money back.
I said that I charge £120 per hour and £30 per letter. Apparently it's being sorted now. I'm not holding my breath.
Getting into these sort of predicaments could become profitable!
While my car was having some accident repair, Europcar provided me with a rental car. I got two letters last week. A "Final Demand" and a letter from a law firm threatening to take court action over the sum of £19.99. I had no idea I owed any money to Europcar at all! So I call them and it turns out I didn't, it was a mistake. I call the law firm who inform me they will file a case against me by the close of business today if I don't pay up. Europcar take 7 days to "process requests".
So, I had to pay £80 to this damn law firm to avoid getting a black mark on my credit file and Europcar now want me to write all the necessary correspondence to get my money back.
I said that I charge £120 per hour and £30 per letter. Apparently it's being sorted now. I'm not holding my breath.
Getting into these sort of predicaments could become profitable!
Man of Honour
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As odd as it sounds, any approaches to this please?
Edit - for anybody, when you get a new mobile contract and a credit check is made, who does it? The retailer, or the network company (T-Mobile)?
I will make sure to remember this the next time my bank makes a mistake and/or causes me to go out of my way. They're certainly quick to punish if you make a mistake so why shouldn't it be the same for them!
Well done _Jimlad_, brings a certain warmth to my heart
Well done _Jimlad_, brings a certain warmth to my heart
Soldato
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Usually because the fines they levy against you, the customer, are agreed in the contract you signed with them, whereas they are under no contractual obligation to bend over to your requests for money?
I have heard of someone do similar.
A bank had wrongly deposited about £3000 into his account. He promptly advised the bank of their error and, half joking, said that he would return the cash but there would be a £30 admin fee (equivalent of the fee that the same bank would charge him for being overdrawn, not honouring a cheque etc).
They paid him it as well
A bank had wrongly deposited about £3000 into his account. He promptly advised the bank of their error and, half joking, said that he would return the cash but there would be a £30 admin fee (equivalent of the fee that the same bank would charge him for being overdrawn, not honouring a cheque etc).
They paid him it as well
Soldato
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think that was me with HSBC
i got so sick of poor service after spending time in America, i complain all the time!
Yea in the USA they expect you to tip, so if you do everything is fine.
Now picture me in a bar/club in Vegas, the barmaid is wearing lingerie and I'm a bit tipsy, and she's complaining that I've been getting free drinks all night (2hours max) and I've not given any tips (after buying 2nd round with own money)
With regards to banks, i said once i'll not pay the fee and the guy let me off because it was my first time.
Had like £15 in my account, DD for a large amount bounced.. They charged me £20 making my account -5.. Then they decided to charge me £20 immediately because i was now in negative????
Usually because the fines they levy against you, the customer, are agreed in the contract you signed with them, whereas they are under no contractual obligation to bend over to your requests for money?
I'm not sure whats confusing, I'm obviously not talking about fines or whatever that are correct and deserved, it's the ones where they have made a mistake that puts your out of your way, i.e. that might cause you to sit on the phone for an hour of your life trying to make them see exactly where they have made the mistake. Things like this, I (and the op
), believe the customer should be compensated for.Plus, I know about the bank not signing any contract or anything to say that they will pay out if they make a mistake but it does happen, just ask the op
For the amount that we whinge as a country, it's surprising that more people don't actually take actions into their own hands. Customer service over here is nothing short of dire and I'm pleased to see programs on TV such as Michel Roux's Service and that Portas woman start attacking it.
It's easy to dismiss good service in countries like the USA as merely tip-hunting but at the end of the day you do get the service.
I liked the story that was in the papers about a guy that got messed around by British Gas (I think) for so long he decided to charge them his freelance rate. He got a couple of thousand out of them, all for wasting his time. At the end of the day I think this approach is correct. Sometimes when you get an issue with a company like that, you end up spending far more of your time chasing them then they actually do sorting it out for you. And you're the paying customer! Ludicrous.
It's easy to dismiss good service in countries like the USA as merely tip-hunting but at the end of the day you do get the service.
I liked the story that was in the papers about a guy that got messed around by British Gas (I think) for so long he decided to charge them his freelance rate. He got a couple of thousand out of them, all for wasting his time. At the end of the day I think this approach is correct. Sometimes when you get an issue with a company like that, you end up spending far more of your time chasing them then they actually do sorting it out for you. And you're the paying customer! Ludicrous.