I have been robbed!

matthewhotdude · 5 Feb 2011 at 08:41

Woke up this morning to the shock of my life, Two emails from Paypal confirming transactions, one of £993.78 and one of £6.82 to two different people, at first I though it was one of those spam emails that you sometimes get, but the I checked my bank account and :mad:

I have opened a dispute with paypal, any ideas how long it will take me to get my money back? I'm quite worried at the moment, as it's two weeks till payday and I now have £0 to my name

Montala · 5 Feb 2011 at 08:44

If you haven't already done so, I would contact your bank immediately and explain the position to them.

Hope you get it all sorted out OK.

Beans on toast Dave · 5 Feb 2011 at 08:46

did they get your password?

would be doing some malware etc scans just incase

matthewhotdude · 5 Feb 2011 at 08:50

I have changed passwords on my paypal account, What would the bank be able to do? isnt it paypals problem

godinman · 5 Feb 2011 at 08:51

Same happened to me, contract your bank and they'll sort it out.

adambro47 · 5 Feb 2011 at 08:52

matthewhotdude said:
I have changed passwords on my paypal account

after u did all the spyware/virus scans yea ? :confused:

KnightStalker · 5 Feb 2011 at 08:52

The bank should in theory be able to help in stopping the final transaction going through or at least give you more advice.

Montala · 5 Feb 2011 at 08:53

matthewhotdude said:
I have changed passwords on my paypal account, What would the bank be able to do? isnt it paypals problem

Yes, but money has been taken from your account illegally, and without your authorisation, so they may be willing to offer you a temporary overdraft or something, while it is being sorted out.

It certainly can't do any harm and is something I would certainly be doing, under the circumstances.

As KnightStalker has just said, they might even still be able to reverse the transaction.... just call them, and do it NOW!

koolpc · 5 Feb 2011 at 08:53

Hate Paypal.

stulid · 5 Feb 2011 at 08:55

Paypal sucks, nuff said.

koolpc · 5 Feb 2011 at 08:59

Ebay / Paypal = same thing. Enough said

Cosimo · 5 Feb 2011 at 09:17

Montala said:
Yes, but money has been taken from your account illegally, and without your authorisation, so they may be willing to offer you a temporary overdraft or something, while it is being sorted out.

It certainly can't do any harm and is something I would certainly be doing, under the circumstances.

I'd be doing this now.

matthewhotdude · 5 Feb 2011 at 09:23

I have phoned the bank, and they can't do anything legally till after 30 days if Paypal hasn't done anything by then, have spoke to paypal and it could take up to 10 days to get sorted

As for money, looks like a trip to dads is in order haha

Badgi · 5 Feb 2011 at 10:14

matthewhotdude said:
I have changed passwords on my paypal account, What would the bank be able to do? isnt it paypals problem

They may be able to block the transaction before it goes through. (ignore this

)

This is why I always use my CC for online payments, that way if I fall victim to fraud I don't have a period of losing that money.

Morgoth · 5 Feb 2011 at 10:16

Do you use the same password on paypal as you do on other sites? A similar thing happened to me after a common password I use was hacked from a small website.

SeraphX · 5 Feb 2011 at 10:19

stulid said:
Paypal sucks, nuff said.

this, never keep money with paypal, keep it in your bank and spend via paypal or via debit card, so much safer

Wires · 5 Feb 2011 at 10:20

Contact your bank they will be most helpful. Paypal take a good few weeks to sort out issues as they have to investigate it and try to contact the person that recieved the money from your hackers its a long cycle.

Burnsy2023 · 5 Feb 2011 at 10:34

matthewhotdude said:
I have phoned the bank, and they can't do anything legally till after 30 days

Yes they can. It's a fraudulent payment. Make that clear to them.

matthewhotdude · 5 Feb 2011 at 10:38

Burnsy2023 said:
Yes they can. It's a fraudulent payment. Make that clear to them.

I did, and they said it's because paypal have there own security systems they have to investigate it first.

Burnsy2023 · 5 Feb 2011 at 10:44

matthewhotdude said:
I did, and they said it's because paypal have there own security systems they have to investigate it first.

Tell them that isn't good enough. Regardless of who the payment went to, it is your banks responsibility to deal with fraudulent transactions.