Fantastic RMA Service

roman59 · 13 May 2011 at 15:22

Hey all

I had to RMA my Razer Naga epic as the buttons would not click on it.

Sent it back to Overclockers yesterday special delivery yesterday, I recieved an email to say it had been recieved and tested today

The replacement mouse has now been despatched & will be with me tomorrow!

Thats what I call service, many thanks to the team at Overclockers, one happy customer here

Cheers

Reaper 392 · 13 May 2011 at 16:13

roman59 said:
Hey all

I had to RMA my Razer Naga epic as the buttons would not click on it.

Sent it back to Overclockers yesterday special delivery yesterday, I recieved an email to say it had been recieved and tested today

The replacement mouse has now been despatched & will be with me tomorrow!

Thats what I call service, many thanks to the team at Overclockers, one happy customer here

Cheers

lucky you.

sent my samsung DVD drive off about 3 weeks ago and have been waiting for a replacement from their suppliers ever since

Semple · 13 May 2011 at 16:15

Sent my sapphire cable off 5 weeks ago. Had to have a refund.

Bailey · 13 May 2011 at 16:19

roman59 said:
Hey all

I had to RMA my Razer Naga epic as the buttons would not click on it.

Sent it back to Overclockers yesterday special delivery yesterday, I recieved an email to say it had been recieved and tested today

The replacement mouse has now been despatched & will be with me tomorrow!

Thats what I call service, many thanks to the team at Overclockers, one happy customer here

Cheers

Glad it was all ok, I tested it when it came in as we do with most items.

Reaper 392 said:
lucky you.

sent my samsung DVD drive off about 3 weeks ago and have been waiting for a replacement from their suppliers ever since

Unfortunatly if items are over 28 days old they do go back to manufacturers so it can take slightly longer.

Reaper 392 · 13 May 2011 at 16:47

Bailey said:
Glad it was all ok, I tested it when it came in as we do with most items.

Unfortunatly if items are over 28 days old they do go back to manufacturers so it can take slightly longer.

ah, this explains things.

i will have to shout loudly at samsung then

chippy08 · 13 May 2011 at 16:50

When they sent my hard drive to samsung it took over a month.

Bailey · 13 May 2011 at 16:52

Reaper 392 said:
ah, this explains things.

i will have to shout loudly at samsung then

I can fire them an email across to them and do the shouting for you

westylakey · 13 May 2011 at 18:40

Have to say I had a very fast turn around on my 5870 I RMA'd

Cheers!

Reaper 392 · 13 May 2011 at 19:01

Bailey said:
I can fire them an email across to them and do the shouting for you

that would be fantastic if you could. it must have been 'waiting for a replacement from our suppliers' for about 2 1/2 weeks by now.

i've had crysis maximum edition sitting in front of me all that time too

(cant redeem the activation codes on steam either)

panyan · 13 May 2011 at 20:34

Reaper 392 said:
that would be fantastic if you could. it must have been 'waiting for a replacement from our suppliers' for about 2 1/2 weeks by now.

i've had crysis maximum edition sitting in front of me all that time too
(cant redeem the activation codes on steam either)

i'd have just gotten a cheap drive ~£12

it is a FANTASTIC game, especially the multiplayer

fiveub · 13 May 2011 at 20:51

28 is usually the very latest you have to wait (usually done way before then), if it gets to this stage, just make a post in the Customer Service forums, and we will sort it out for you and ensure something gets done quickly!

Operation · 14 May 2011 at 00:15

RMA'd my GPU on 8th April. Tested and sent back to me on the 11th April (no fault found; I have since upgraded my psu). Pretty good service imo.

But.... on the 14th April, the DPD driver, in his infinite wisdom, gave the return package to a random stranger in my apartment building who seems to have decided to nick it and it hasn't been seen since. No GPU, no functioning desktop pc and still no date for a new one.

So, RMA process good. Courier service and subsequent ocuk customer service, not so good.

Reaper 392 · 14 May 2011 at 00:15

5UB said:
28 is usually the very latest you have to wait (usually done way before then), if it gets to this stage, just make a post in the Customer Service forums, and we will sort it out for you and ensure something gets done quickly!

will do

Slade2 · 14 May 2011 at 01:01

I have to add that I had awesome support from the guys at OC.

Ordered about £1200 worth of stuff and it all came. After checking it all out turns out the pins on the corsair A50 on the back plate one of the pins was not threaded so I couldnt finish my build.

A quick call to OC and a complete new mounting set turns up the next day. Also has some issues with the bundle I ordered and again a quick call and its all sorted.