Morissons store policy

da_mic_1530 said:
Explain?
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I should clarify: my local Morrison's is a joke of a supermarket.

Why? I've seen fruit & veg rotting on display; I've heard and seen members of staff swearing and singing loudly in the aisles; I've bought (on numerous occasions) bakery products that have had very little filling, no filling at all (yes, that actually happened!) and been mislabelled; and I've bought wrongly priced products. The fruit and vegetables from my local Morrison's doesn't last as long as the same products from any other supermarket near me OR the market. To cap it all, the store's badly laid out and there are always queues.

I don't usually complain about stuff, but this supermarket was so bad I complained TWICE and got nowhere, certainly no refunds on anything or any kind of incentive to shop there ever again.

Needless to say, I don't shop there any more and only really did because it's about 1 minute away from my home.
 
Forde said:
I should clarify: my local Morrison's is a joke of a supermarket.

Why? I've seen fruit & veg rotting on display; I've heard and seen members of staff swearing and singing loudly in the aisles; I've bought (on numerous occasions) bakery products that have had very little filling, no filling at all (yes, that actually happened!) and been mislabelled; and I've bought wrongly priced products. The fruit and vegetables from my local Morrison's doesn't last as long as the same products from any other supermarket near me OR the market. To cap it all, the store's badly laid out and there are always queues.

I don't usually complain about stuff, but this supermarket was so bad I complained TWICE and got nowhere, certainly no refunds on anything or any kind of incentive to shop there ever again.

Needless to say, I don't shop there any more and only really did because it's about 1 minute away from my home.
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Just out of sheer curiosity, which Morrisons was this? :)
 
Eric Wimp, 29 Acacia Avenue, Nuttytown?


I suspect the reason people get asked for addresses with the purchase of DVD/Blu-ray players is simple.
The store's automated prompts, and staff training play it "safe", most of the staff aren't going to know what device has what spec, and the software on the backend probably has a simple DB query for items that have a "AV" flag or similar.

I've been asked for it at several retailers whilst buying DVD/blu-ray players, and heard of it from most of the other highstreet non specialist stores.


Personally I would have probably pointed out to the assistant that it was only a requirement for equipment to receive it, and if that failed I may have filled it in with the Store's address - IE Mr M. Orrison, 1 Shopping Centre, Town.
Alternatively I might have just given my own address, as I've got a TV licence and life is to short to waste time arguing about such trivial matters.
 
doh nvm

and Morrisons deffo does not have a policy about needing a tv license to buy a dvd player,, she is either badly misinformed or she thought u looked dodgy and wanted u out lol
 
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should have told them your a traveller , woman would have no address to put down and the security guard would be creeping away somewhere
 
Regardless of store policy, etc. its too late once money has been exchanged, its now your property they can't stop you leaving based soley on that, can't force you to refund it or take it off you, etc.
 
Rroff said:
Regardless of store policy, etc. its too late once money has been exchanged, its now your property they can't stop you leaving based soley on that, can't force you to refund it or take it off you, etc.
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Also, I'm fairly sure their policy will state that if a customer refuses, you continue with the sale regardless and simply record on the form that the customer refused to provide details. Does at Sainsbury's, at least.
 
Will depend on store policy :D AFAIK there is no law that you have to sell anyone anything tho I'm guessing most will do something like that rather than cause a scene/lose a sale.
 
Tesco pass details onto TVL without asking from your clubcard.

A few years ago I bought a freeview box from Tesco and they didn't ask for my address like they normally do, but I remember using our joint clubcard which is in my wife's name.

Roll forward 2 weeks when my wife started getting threats from TVL about buying it the device from Tesco (it mentioned the device by name and the branch of Tesco in the letter) and not having a licence - bizarre they shoudl have chased it as the address was licensed (in my name), but proof that Tesco pass the information on without the clubcard owners consent.

A complaint to Tesco about it was useless.
 
fidget said:
), but proof that Tesco pass the information on without the clubcard owners consent.
.
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Have you read through the T&Cs, I expect it has a condition in there.
Won't pass your data on unless legally allowed to or will get consent, which for tv license they are legally allowed to.
 
Steve2000 said:
Barely related, but once I had to fill out a little form in order to get a refund in some tacky shop a few months ago that wanted my name and address on it. I just put a fake name down as I didn't really see why it mattered and the first name that came to mind was Raoul Moat. :rolleyes:
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This is the norm. It's to stop fraud (somehow) and also to stop people taking the **** with multiple returns. For example buying a socket set or set of spanners, using them for a task and then returning them and saying they weren't needed for example.

Every refund when I worked at Halfords in my teens required a name & address. In fact you also had their card details from the PDQ/card payment machine(reprint receipt) so all you would need to do is glance at the security code should you decide you wish to rob people.
 
BennyC said:
This is the norm. It's to stop fraud (somehow) and also to stop people taking the **** with multiple returns. For example buying a socket set or set of spanners, using them for a task and then returning them and saying they weren't needed for example.
.
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It helps spot shoplifters returning stuff under "no quibbles" returns (IIRC M&S used to have one), it helps spot people doing multiple returns in a short space of time, and the biggie - it helps catch store staff who are doing dodgy refunds (and pocketing the money etc).
 
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