Digital switchover sort of Customers i deal with

fez said:
In my experience, help line people don't tend to be the best and brightest but delight in misunderstanding the customer and would rather have a cheap laugh at their expense than bother to actually help them.

Draw a triangle on a piece of paper and ask 100 people what it is and most will say a triangle, not an arrow. The fact that people are phoning up for help points at the fact that they are not technically competent so telling them to look for an arrow instead of a triangle isnt going to help. The fact they are confused and looking at 50 odd buttons coupled with their worry about pressing the wrong button and im sure they love talking to some muppet at a support centre who can't give clear, concise instructions over the phone.

Everything is simple when you know how its done. There is a talent to helping others learn and to make them feel stupid because you can't give good instruction is a bit sad really.
Click to expand...

That's in a completely different context though. Of course it would appear as just a triangle drawn on a piece of paper, but when it's on a remote control it's completely different. It's like saying "I drew a red circle on a piece of paper and asked 100 people what they thought it was and most of them said the laser dot from a sniper! No one said the red button from my TV control though, which is what I meant it to be!" That's the same kinda logic you're using there.

It's nothing to do with being technologically competent because these "arrows" aren't technological at all. It's simply pointing in different directions, and they are used a lot in every day life to mean directional arrows. Just look at the play button on a remote control, it's a triangle pointing to the right, I'd assume that would mean "forward arrow" considering the fast forward button is two right pointing triangles, and the rewind button is two left facing triangle.

It should be safe to assume a lot of people would get this, but obviously in the OP's case it's not.
 
Just had to add this old 999 operator story:

Bloke gets home to find his wife lying on the bed with a gun by her side.
Bloke immediately dials 999 and tells the operator his wife is dead.
The operator say’s don’t panic sir; first of all, make sure she is actually dead.
Theirs a click followed by a loud bang…….. Ok done that, says bloke, what next?

ok ok I'll get my coat :D
 
Last edited:
i must be missing something in OP where he is blaming Digital UK for his customers being morons and not knowing how to use there remote and not knowing what a model is?? carnt see how thats there fault ??
 
justintime2001 said:
Just had to add this old 999 operator story:

Bloke gets home to find his wife lying on the bed with a gun by her side.
Bloke immediately dials 999 and tells the operator his wife is dead.
The operator say’s don’t panic sir; first of all, make sure she is actually dead.
Theirs a click followed by a loud bang…….. Ok done that, says bloke, what next?

ok ok I'll get my coat :D
Click to expand...

No need to get your coat. I have it right here and the door is open
 
Haze said:
OP said (digital uk are completley incompetant) so how is that not blaming them?
Click to expand...

Problem is they are reffering customers to us without even trying to help customers hence my mention of their incompentence as they are more then capable for helping them but refuse to do so,

when the first few areas in the UK switched over digital uk was brilliant we rarely received calls in regards to retuning the TV sets now we are reaching a point they will refer customers to us without even assisting them.

in regards to the convosations with customers it was just to give everyone an idea of what type of calls we receive :)
 
Another one,

Cust : Hi, i have your HD receiver and i wondered where you put the batteries supplied

Me: just need to insert them in the bottom of your remote for the receiver will be a pull away cover

Cust : Nope there aint

At this point i was thinking he may of been provided the wrong remote

Me : just to make sure you have the correct remote for your model can you read the first 4 buttons at the top of the remote.

Silience for a couple seconds

Cust : you mean i need to put the batteries in the remote control and not the receiver itself?

Me : yes, thats correct.
 
I'm pretty sure Sky had a method of dealing with moronic customers receiving bad signal. They just said the moon was blocking the satellite and it would pass in an hour or so lol
 
fez said:
In my experience, help line people don't tend to be the best and brightest but delight in misunderstanding the customer and would rather have a cheap laugh at their expense than bother to actually help them.

Draw a triangle on a piece of paper and ask 100 people what it is and most will say a triangle, not an arrow. The fact that people are phoning up for help points at the fact that they are not technically competent so telling them to look for an arrow instead of a triangle isnt going to help. The fact they are confused and looking at 50 odd buttons coupled with their worry about pressing the wrong button and im sure they love talking to some muppet at a support centre who can't give clear, concise instructions over the phone.

Everything is simple when you know how its done. There is a talent to helping others learn and to make them feel stupid because you can't give good instruction is a bit sad really.
Click to expand...

I do understand and i feel the OP is just venting their personal frustrations, which is fair enough, i would imagine it takes a huge amount of patience to deal with these situations day in and out. :)

On another note i now never go into computer shops, as many years back i was looking to buying a gaming rig, this is before i built me own, so i ask the sales assistant which is a guy of course, what they could offer me in a gaming computer, with this he answered "you don't look like you play games" So just a little bit offended i go right into his personal space and whisper in his ear "yeah i play all sorts of games" lets just say he then looked embarrassed, Then i left, that company lost a lot of money that day, because my first pre built system was £2,500 :cool: :o :( they still cost as much, must be doing something wrong.
 
You must log in or register to reply here.
Back
Top Bottom