Guild Wars 2

some posts from Gaile Gray, seems they can change your incorrect code if you get a replacement... might grab a refund from CJS now.

darkgunkx.9018 said:
sorry but it does seem like that to me and im sure the others of us that find us in the situation that we bought what was sold as a eu key i had no way of knowing that the key i was sold wasnt a eu key so if the retailer says that he did sell me a eu key and wont give us the proper code in your words you expect us to pay twice for the game if thats the case you have left me with a very nasty tase in my mouth i expected more from you

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Your issue is with the seller who gave you the wrong key. Please don’t ascribe “blame” to ArenaNet for a seller making errors. Please contact that seller, make them aware of their error. Please do not accept the excuse that “ArenaNet made the error” because that is patently untrue. We did not send the wrong codes; we did not give European vendors US codes to sell — that’s just not what happened.
Obviously, those who have done something shady, or even those who recognize they made an error — for instance, they didn’t think about the regional aspects of the codes — would prefer to point to us and say “They did it” rather than own up to the mistake they made.
But again, the issue is with the seller, and it’s the seller with whom you should deal.
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There is no way for a customer to tell what kind of key he has. (This is for various reasons, including security reasons.) If you want to check your key, you can contact Support.
If you get a replacement code from you vendor, or get a refund and buy from an authorized retailer (or our website) Support can help you with changing your old (voided) code for one that works for you.
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This only affects the cash shop though right? I have a CJS key and could play the game on a Euro server. If it's only the cash shop thats affected then it's only Arenanet that is losing out? If I can't put an address to buy cash items, then they are losing money!
 
The Hero’s Band In-Game Item that you get with the pre purchase, is it usable accross any of your characters, or just one?

Is the game good? It looks good from the videos I'v seen, contemplating a pre-purchase...

Also in terms of accounts, can I log in using my GW1 account details?
 
Silent-Lucidity said:
This only affects the cash shop though right? I have a CJS key and could play the game on a Euro server. If it's only the cash shop thats affected then it's only Arenanet that is losing out? If I can't put an address to buy cash items, then they are losing money!
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not sure, originally they said you would not be able to login in eu with a us key and vice versa.
 
opethdisciple said:
The Hero’s Band In-Game Item that you get with the pre purchase, is it usable accross any of your characters, or just one?

Is the game good? It looks good from the videos I'v seen, contemplating a pre-purchase...

Also in terms of accounts, can I log in using my GW1 account details?
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I'd assume pre-purchase perks will be usable on any characters you create. Like most games pre-order itmes though, you can bet something like the Hero's Band won't be that great once you get past a few levels.

I loved the beta. Only thing I had issues with was the repeatedly discussed over the top effects getting in the way sometimes, but apart from that, I really enjoyed it.

When you enter your pre-order code on the site, you can actually link it to your GW1 account there and then. It's preferable to do so as well, as you'll get some perks from any Hall of Monuments stuff that you achieved if you have Eye of the North.
 
FlukeRogi said:
I'd assume pre-purchase perks will be usable on any characters you create. Like most games pre-order itmes though, you can bet something like the Hero's Band won't be that great once you get past a few levels.

I loved the beta. Only thing I had issues with was the repeatedly discussed over the top effects getting in the way sometimes, but apart from that, I really enjoyed it.

When you enter your pre-order code on the site, you can actually link it to your GW1 account there and then. It's preferable to do so as well, as you'll get some perks from any Hall of Monuments stuff that you achieved if you have Eye of the North.
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What I meant was can you use the heroes band on one character, stick it in a storage location, login as a different character and then put the band on etc...
 
You will probably get one one each character you make, with other games you get the items in the mail on every char you make.
 
Get your refund requests in boys.

Gaile Gray said:
The suggested work-around is NOT valid. This not just a matter of someone selling keys for the wrong region. A test buy indicates the keys were acquired from an unauthorized reseller who purchased them through fraudulent means. (That is, used stolen credit cards to acquire them.) The codes have been disabled or the code will be disabled when someone registers it. The codes are invalid or fraudulent.
Please seek a refund from your seller. They have been made aware of this situation.
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Shame really so I'll be looking for another reputable seller :D
 
all the beta did was make me want this game even more :D

I had a play with a few of the classes, found the guardian alright, the necro was fun, but it felt like the shadow form (i forget it's actual name) wasnt as powerful as it should have been.

Favourite was the mesmer, I shall probably make one as my main come release day, something about the class was just fun to play.

I was loving the lack of quest log, just turning up at an area, lending a hand and getting involved and getting rewarded for it. A brilliant way of doing it :D
 
Those excuses from ANet support just don't slide. People who bought directly from them also got the error 9 unable to login problem, it wasn't just the supposed 'dodgy key stores'. Ah what a mess, but I guess its best to run into it now than wait for launch.
 
hideki said:
Those excuses from ANet support just don't slide. People who bought directly from them also got the error 9 unable to login problem, it wasn't just the supposed 'dodgy key stores'. Ah what a mess, but I guess its best to run into it now than wait for launch.
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We didn't get the error 9 unable to log in problem, our games accounts actually worked but we had problem s with the CashShop in game. It was only giving us options for the Pacific region and none from the EU.

Which is why we believed they were keys from the US, so the replies do wash as we didn't actually have the log in errors.
 
You got store credit?

Nah sorry that's worthless, sod spending your money with them again.

I just received an automatic reply from my demanding of a refund.

It stated it was noted and waiting for an Agent to deal with my query, so i followed up saying i don't want store credit as i don't intend buying anything from them again.
 
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They are now offering me a refund but with this post:

We are free to believe who we want to believe. That's why some pay a higher price!
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These people are mental :s

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Also that moneybookers site they use for payments are charging a fee to refund... it's dodgy all the way down.
 
DazQ87 said:
all the beta did was make me want this game even more :D

I had a play with a few of the classes, found the guardian alright, the necro was fun, but it felt like the shadow form (i forget it's actual name) wasnt as powerful as it should have been.

:D
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I think Death Shroud (shadow form:p) isn't meant to be fantastic DPS, it's supposed to give you added survivability, while still being able to kill things. It is in essence, an added health bar.
 
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