PC Turned Off And Won't Turn On, Please Help!

AHA!

I just had it happen again, this time I wasn't playing Minecraft, so that's ruled out. When I turned the PC back on, I was greeted with this message on the post:

"Power surge detected during the power on.
Asus Anti-Surge was triggered to protect system from unstable power supply unit!"

So it seems it's definitely the PSU at fault, which is really annoying because it means I'm going to be without a computer for probably over a week to get it fixed :( :(
 
Mechanicus said:
AHA!

I just had it happen again, this time I wasn't playing Minecraft, so that's ruled out. When I turned the PC back on, I was greeted with this message on the post:

"Power surge detected during the power on.
Asus Anti-Surge was triggered to protect system from unstable power supply unit!"

So it seems it's definitely the PSU at fault, which is really annoying because it means I'm going to be without a computer for probably over a week to get it fixed :( :(
Click to expand...

Dust could be causing this earthing out issue,clean all dust out of the rig,uninstall the PSU>check all PSU connectors for burns>if psu looks fine,refit psu & try again.
 
Ooohkaaaay, bigger problem than I first thought!
I took the motherboard cable off, and 2 of the sockets on the motherboard are scorched! I managed to get a clear picture - click
So that's about £300-350 worth of equipment damaged, and that's if that is the only thing that has been shorted!

So where do I go from here? As mentioned before, everything is still in warranty (PC was 1 year old in February). What happens in the PSU has damaged the motherboard, will I be able to get a new motherboard from the shop/manufacturer? I mean, it's not my fault that a faulty part has damaged my components, why should I be out of pocket?
 
Right, the PSU tester arrived today, and it doesn't seem to think there is a problem. There were no warning beeps or anything. I shot a video of it in action, and grabbed a still of the voltage levels, can someone please take a look and tell me if they are normal?

The charring on the motherboard socket doesn't wipe off, and the plug on the PSU is melted on one of the pins, and the yellow lead that goes into it is brown for about an inch, then goes black before entering the plug, so it seems there has been some kind of serious burn or short to do that! See this picture.

I really need some help! I contacted the shop I bought it from, but have not heard back yet.
 
Last edited:
Mechanicus said:
Ooohkaaaay, bigger problem than I first thought!
I took the motherboard cable off, and 2 of the sockets on the motherboard are scorched! I managed to get a clear picture - click
So that's about £300-350 worth of equipment damaged, and that's if that is the only thing that has been shorted!

So where do I go from here? As mentioned before, everything is still in warranty (PC was 1 year old in February). What happens in the PSU has damaged the motherboard, will I be able to get a new motherboard from the shop/manufacturer? I mean, it's not my fault that a faulty part has damaged my components, why should I be out of pocket?
Click to expand...

You need a new PSU at minimum,the regulator is shot,might of damaged the mobo too,you say its under warranty,change out the mobo & the PSU or send the whole lot back.
 
Last edited:
stuntmanSLim said:
You need a new PSU at minimum,the regulator is shot,might of damaged the mobo too,you say its under warranty,change out the mobo & the PSU or send the whole lot back.
Click to expand...

I agree, the PSU was the source of the issue. The static testing readout looks OK but it may be different when under high loading.

If you can get a new PSU to test with and it still does not work, you will need to RMA the motherboard.

A process of elimination I'm afraid as to what was damaged.
 
So basically I am going to be out of pocket for around £100 because my PSU, with it's 7-year warranty, ****ed me over, and the only way to be sure is to buy a replacement?

Remind me again why we have warranties if they don't cover anything?
 
Mechanicus said:
Remind me again why we have warranties if they don't cover anything?
Click to expand...

I agree, A PSU warranty should really cover all equipment attached to it that would concentrate their minds. But if you RMA the corsair, you could buy another PSU to test it and then DSR it within 7(14) days.

Either keep the new one and sell the one you get back from corsair or vice versa.

andy.
 
I've posted on the forums of the shops I bought the mobo and PSU from (2 different shops), and one of them got back to me:

Get it all in writing and take lots of pictures Contact Corsair and Asus but In this case I think Corsair may be liable.
Click to expand...

I also posted on the Corsair forum.
 
Yes, I am running 2x GTX 460's in SLi.
I read through that thread, it's errily famliar to my issue. I immediately went and checked my motherboard - there are no molex sockets on the motherboard, and the instruction manual boasts that it can take up for 4 graphics cards in SLi or Crossfire, and the only mention it makes of multiple grapihcs cards is to use a PSU of 1000w or higher to ensure stability, which is frankly ridiculous!

What does this mean? Until I had this problem, there was no mention of additional power needed or anything like that. I don't think there has been any failure on my part.
 
Mechanicus said:
Yes, I am running 2x GTX 460's in SLi.
I read through that thread, it's errily famliar to my issue. I immediately went and checked my motherboard - there are no molex sockets on the motherboard, and the instruction manual boasts that it can take up for 4 graphics cards in SLi or Crossfire, and the only mention it makes of multiple grapihcs cards is to use a PSU of 1000w or higher to ensure stability, which is frankly ridiculous!

What does this mean? Until I had this problem, there was no mention of additional power needed or anything like that. I don't think there has been any failure on my part.
Click to expand...

Just read through the thread again myself and think that is what has happened to you. It will be hard for you to persuade either company to take the blame. If it is what has happened then it is not the fault of your PSU, it is your motherboard. It has been designed for SLI but not given the circuitry to cope with it. 2 cards in SLI can pull more through the 12v connector then the connector is designed for so there should be a molex added to the MB to support multiple cards. However because only the 400 series and one of AMDs series have shown this as an issue not all boards have the extra connector :(
 
I got a reply on the Asus Forums:

In the UK, an RMA claim is processed by your retailer. Contact, XXXXXXX, for information. Do not include the accessories the come with the motherboad if you need to RMA it.

The problem you describe is not rare. It seems to happen on motherboards without additional power connectors for PCI-E graphics. Asus includes EZ plug Internal I/O Ports on many motherboard models.
For example:
ASUS Rampage IV Extreme- 2 x EZ Plug connector(s) (4-pin in white for memory DIMMs; 6-pin in black for PCIe slots)

ASUS Rampage III Extreme- 2 x EZ Plug connector(s) (4-pin Molex power connector)

The problem can reoccur if you don't take steps to correct it. One solution is the EVGA Power Boost PART NUMBER: 100-MB-PB01-BR
Click to expand...

So yaaaay, Asus ****ed me over, probably leaving me about £400 in debt for new parts.

Never buying another Asus product again, dodgy ****ers.
 
no_1_dave said:
So Asus are recommending you buy something from EVGA :D
I have an EVGA power boost just in case.
Click to expand...

It wasn't someone from Asus, it was just someone on the Asus forums.
I've gotten the RMA number from Corsair, but because Asus don't deal with customers in Europe, I have to go through the shop, which still hasn't replied to my query.
 
Thought I would update this thread. Basically no progress has been made.

Asus haven't replied properly - they sent me a reply to my web mail, asking for pictures of the damage, and when I replied with tinypic links, they sent a reply saying:

It is believed that you are seeking for certain advice or solution from us. Unfortunately, the mail you have sent to us is unreadable at our end. Please resend your e-mail in standard English. We could grant you our prompt work on your request as soon as the content itself is understood.
Click to expand...

I then sent an email with the pictures as attachments, and haven't heard back. They did send me a survey, which I filled out appropriately, and then found out bad scripting on the page means you can't even submit the survey! It would all be very funny if it wasn't so tragic.

Corsair have been replying, but only to reiterate that I should call their US number, as:

the questions and answers may be different when you speak to someone over the phone
Click to expand...

I did try and phone them using Skype, the woman I spoke to didn't have any information, so I gave up. I tried to contact **** again, but didn't get a reply at all, so I have arranged an RMA for the PSU, and plan on sending it today.

Scan did reply to my emails:

I am sorry to hear about the issues you are having, if the plugs are physically damaged then I suspect that they would not be covered by the standard Asus warranty, but we would need to get the board back to Scan before any further action is taken.

I suspect we may need to return the board to Asus for inspection, they will either replace the board or process a chargeable repair which usually costs in the region of £25 + VAT.
Click to expand...

I am going to wait for the PSU to be checked before I RMA the motherboard.

But it's looking more and more likely that I am going to be out of pocket for a new motherboard AND PSU, probably to the tune of around £400.

I am quickly running out of both shops to buy from, and manufacturers that I trust.
 
Mechanicus said:
I am quickly running out of both shops to buy from, and manufacturers that I trust.
Click to expand...
Try OcUK :) ...just a thought.

I sympathise with your situation, it can be really difficult dealing with stuff like this if you don't have more than one computer and spare parts you can change in and out to properly diagnose what is going on.

What I would say though, is that Gigabyte are much, much, much easier and quicker to deal with in the UK, as they actually have UK based customer support and they will process RMA's in this country too. They are, to my knowledge the only motherboard manufacturer that do. If you are having trouble choosing between the usual suspects ...and lets face it, they are all much of a muchness now, I think for a lot of people it comes down to either aesthetics or what they are used to ...however consider where the customer services department is based, do they have UK or at least European based support etc. This to me, is a big feather in Gigabyte's cap.
 
I have personally always bought ASUS stuff and never had a problem with any of them, but reading over this thread makes me nervous if anything was to happen to any of my parts, i will be building a new computer soon and i think i might stay away from ASUS now, yes the likely hood of something happening is slim, but you just never know.

I do feel sorry for all the problems you are having, i do hope you get something sorted soon.
 
You must log in or register to reply here.
Back
Top Bottom