Wrong Flyhweel Supplied - claiming labour

LiE

LiE

LiE

Caporegime
Joined
2 Aug 2005
Posts
26,921
Location
Milton Keynes
Need some help on this one.

I bought a flywheel from an online retailer which was listed for my specific model. Had it fitted and had lots of problems, turns out the flywheel isn't the right one.

I called the supplier and explained that it was wrong and they double checked with LUK who said yep it's the wrong one. So they are happy to refund me the money for the wrong flywheel, which is good.

Problem is I need to claim for the labour to have the wrong flywheel removed and the correct one fitted. In my initial talks with the supplier they said I would have to go through LUK to claim for any labour which can take 4 weeks.

I think that the supplier should refund the cost for the flywheel and cost to have a new one fitted. Is this unreasonable? What are your thoughts?
 
The part supplied should have been correct, however, you should have checked the part number was correct, as should the mechanic.

Not just one person at fault imho and that's why it's going to be hard to claim against anyone.
 
The mechanic is saying it's not his job to measure every part he fits. The part was ordered from the website and presumed correct and fit the car, the problem was there is a small difference in where the sensor takes is reading.
 
Firestar_3x said:
The part supplied should have been correct, however, you should have checked the part number was correct, as should the mechanic.

Not just one person at fault imho and that's why it's going to be hard to claim against anyone.
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The part number matches exactly what's on the website, which says it's for my car. The supplier has admitted that there's a mistake in the system and this part isn't for my car.
 
I work for a parts supplier and all our invoices state that the person fitting must make sure the parts are 100% correct before fitting.

From my experience trying to get claims out of LUK is a nightmare but it's not their fault as such it's the supplier. You might have to make a big song and dance about it. Really kick up a fuss. It tends to work unfortunately.
 
The mechanic is going to call the supplier. The argument being "what checks are reasonable for a part before fitted". The only way this part could have been spotted as being incorrect would be to take mm measurements of all the notches on the sensor ring, and do the same for the old flywheel. This assumes you have the old part in good condition to check against.
 
This is why I left the garage to source my clutch for me really.

I ended up with a delay anyway as the parts place had sent him a clutch that wouldn't work or would cause me hassle in the future so he ordered the correct part for it.
 
This is one of the precise reasons a lot of garages will not fit customer supplied parts. Because when the parts are wrong, who's problem is it?
 
For the tort of negligence to apply you'd have to show that the loss wouldn't have occurred "but for" the suppliers error in providing the wrong part. The "but for" is the crucial test. Their defence would then simply be that the loss occurred partly because of their error but also because you and your mechanic failed to check the part. As a result, you probably fail the "but for" test, as you are both at fault to some extent.

You could try arguing that it's unreasonable to check the part in that level of detail, but it could be a tough sell.
 
Mickie said:
send your fly wheel back and let the garage buy the flywheel.. then you'll not have this problem..
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This is basically what I'm doing and should have done in the first place. Going to have to suck up the cost to swap the flywheel over. Luckily the mechanic is awesome and is only charging £120. The flywheel is also £40 cheaper, higher spec and proven on the same car as mine. With the flywheel refund I will only be £80 out of pocket.
 
In fairness that's a pretty good result considering the potential costs. Still massively frustrating though I'm sure.
 
Bad luck, can't see you getting anywhere. When I got a flywheel and clutch for mine I trial ran them to test before I even got my tools out. I had correct flywheel and clutch disc but the clutch kit had wrong pressure plate
 
What on earth do you mean by that?
You can hardly compare or even test the parts bought to parts installed unless you DO get your tools out!
 
Ugh, been caught out like that before from a part from main dealers ordered via chassis number no less, the perfect flywheel except the exciter ring had the wrong number of teeth and weirdness ensued.
 
Fuzz said:
What on earth do you mean by that?
You can hardly compare or even test the parts bought to parts installed unless you DO get your tools out!
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it was the wrong pressure plate, how do you think it would fit on the flywheel? not rocket science, unless you needed tools to take then out the packaging, but i found out it was the wrong part before i even started, because im betterer
 
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