Diagnostics isn't as easy as you think for certain areas depends what you are dealing with. You have to be able to walk before you can run. You also have to crawl before you can walk.
Sure. Im not expecting this to be a quick or easy career to start with but im very keen to learn as much as possible.
In a very similar position to the OP - only for a smaller company. No qualifications (currently doing a course part time).....they didn't care. They just wanted somebody who was a good fit for the company and could do a whole range of stuff - one of which was looking after all their IT requirements. Like the OP, I'm also getting a VM environment up and running at home to play with before I go and bring the company to its knees
I start in 2 weeks \0/
Oh Christ....I start in 2 weeks![]()
Haha, good luck with that mate! Ive been on the job for 8days and we are still up and running

In 10 years of support I learned that 99% of problems have simple solutions, also make your life easier and document every single problem as it will occur again.
So im very quickly learning! Got myself a pocket notepad for taking down issues, requests, domain address etc etc. Its getting full very quickly!