19 Days... 22 messages 1 ubisoft support ticket.... then a steam refund!

Zenduri

Zenduri

Zenduri

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Joined
17 Mar 2009
Posts
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Nottingham
Since Ghost Recon Future Soldier came out and this pile of trash was installed on my PC I've made it my mission to get this terrible game refunded.

Plagued with connection issues, game drop bugs, mission crashes and the general poor console port that Ubisoft produced i contacted Steam to cite the defects and unplayability of the game as a reason for refund.

Steam don't do refunds..... erm yes you do! I refused to have paid for GRFS as its not even fit for sale.

This morning..... got my refund!

There's bound to be some troll here that will say "your a douche you should man up for what you pay for" but to them i say,if it was a bad game which it is and it worked ok then. But when its a bad game and doesn't even work as intended.. no chance.

http://i.imgur.com/Ua2f7.jpg?1
 
Nice to see you got a good outcome from this. I bet steam would never admit to this tho imagine how many people would go nuts trying to get refunds on games.
 
Can you take the money out of the wallet? and they've said it's a one time thing...

See, if there'd been a demo, you'd have known how poor the game was.
 
nuttyprot said:
Nice to see you got a good outcome from this. I bet steam would never admit to this tho imagine how many people would go nuts trying to get refunds on games.
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I'm sure they've done it previously for games that have been completely and utterly broken. There just aren't many that get released that meet such criteria.
 
Dammit i tried for ages to get a refund for crysis 2 on release but they wouldn't have it. That game was a broken pos on release aswell.
 
Its credited back, they dont refund to source... but i'm fine with that. I was never asking for a straight refund as i know it wont be done. This is still my money though and i will end up using it on another game i just refused to waste it on GRFS

Steam were trying to claim they aren't a service and that GRFS isn't a product so that they were exempt from the DSR. I had to quote a lot of their own TOS to counter their arguments and quote the OFT's views on digital content that ti still counts as a tangible product and that the DSR applies
 
HybridX said:
Its credited back, they dont refund to source... but i'm fine with that. I was never asking for a straight refund as i know it wont be done. This is still my money though and i will end up using it on another game i just refused to waste it on GRFS

Steam were trying to claim they aren't a service and that GRFS isn't a product so that they were exempt from the DSR. I had to quote a lot of their own TOS to counter their arguments and quote the OFT's views on digital content that ti still counts as a tangible product and that the DSR applies
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DSR has restrictions on software.

But then again, Steams service isn't that of buying a retail disc and could be revoked as they've shown.
 
I would argue differently (from the OFT) which in short boils down to the fact that with computer software you have no means to determine the product prior to purchase unlike traditional media therefore to install and try to use the software is tangible to flicking through a book to view its contents. IF it's not suitable or fit for sale then you can return it with the same rights as standard tangible media

Notibly section 3.40:

Do the exceptions at paragraph 3.38 referring to, for example,
computer software apply generally to products that may be
the subject of copyright, for example books or sheet music?

3.40 No. There is no general exception for copyright products and in our
view the exception would not extend to other products that may lend
themselves to being copied such as books or sheet music. But this
does not stop you from specifying in your terms and conditions
what you consider to be reasonable care in examining such goods.
However, if the consumer has done no more than examine the
goods as they would have in a shop and if that requires opening
the packaging and trying out the goods then they would not have
breached their duty to take reasonable care of the goods. In a shop,
books and sheet music are usually displayed unsealed and therefore
opening such seals does not invalidate the right to cancel.
 
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It is good to see this sort of thing happening more often with games now, maybe we are seeing a change. I know some people disappointed with ME3 got a refund even though the game had been activated on Origin.
 
Probably not the fairest outcome, but if it was me I'd rather have £30 in my Steam wallet than a broken game I can't play in my Steam library.

Battlefield 3 was the last game I bought on release day and it was the nail in the coffin of me buying any games in the first 3 months of release.
 
barmyllama said:
Probably not the fairest outcome, but if it was me I'd rather have £30 in my Steam wallet than a broken game I can't play in my Steam library.

Battlefield 3 was the last game I bought on release day and it was the nail in the coffin of me buying any games in the first 3 months of release.
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This was my thought and i've already spent some of it on other games
 
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