Virgin Media Discussion Thread

mrk · 30 Oct 2012 at 10:40

Only the random Youtube streaming slowness here on 100Mb. Strange thing is sometimes it's 480p that's slow so choose 720p and it's fast, or 720 vs 1080 -It's like a load balancing thing where some streams are faster than others regardless of the quality of the stream chosen.

Not a huge bother though as it's quite rare for me.

Baplad · 30 Oct 2012 at 10:42

mrk said:
Only the random Youtube streaming slowness here on 100Mb. Strange thing is sometimes it's 480p that's slow so choose 720p and it's fast, or 720 vs 1080 -It's like a load balancing thing where some streams are faster than others regardless of the quality of the stream chosen.

Not a huge bother though as it's quite rare for me.

I'm having constant issues with it, on all quality settings I have to pause the video and come back to it in a minute of two before playing to avoid buffering.

Never had an issue on 50mb

mrk · 30 Oct 2012 at 10:52

Maybe it is inline with their 18 month doublespeed rollout with the HW upgrades going on around the country. Once they are done the issues may hopefully be resolved?

Hopefully...

MagicUK · 30 Oct 2012 at 11:03

Is there not a process of informing CEO office and offcom that we can follow to somehow get the contract cancelled. Mines been ok but if it got like some of those mentioned then I'd be off.

platypus · 30 Oct 2012 at 11:30

MagicUK said:
Is there not a process of informing CEO office and offcom that we can follow to somehow get the contract cancelled. Mines been ok but if it got like some of those mentioned then I'd be off.

Yes there is, but like any contract, you need to have gone through reasonable channels to try and get the problem sorted before asking to be let out of your contract.

_Jimlad_ · 30 Oct 2012 at 11:49

techie came out yeterday, weak signal coming to the house, he then traces the cable to the junction box and finds a car parked blocking (you cant make this crud up) so coming back today at 12 - 4

he said he would book me an app. i rung up and nothing booked... had to demand one today!!

anyone got the best contact details to complain to someone high up? 2 weeks next to no service, 6 months of rubbish

DiCe! · 30 Oct 2012 at 12:09

Was meant to get it today but they surveyed yesterday and they need to move something because we have block paving.....2 more weeks of AOL.... *sob*

gareth170 · 30 Oct 2012 at 12:48

does the people that beta tested R36 automaticity get R37 to test?

awinchurch · 30 Oct 2012 at 17:17

_Jimlad_ said:
techie came out yeterday, weak signal coming to the house, he then traces the cable to the junction box and finds a car parked blocking (you cant make this crud up) so coming back today at 12 - 4

he said he would book me an app. i rung up and nothing booked... had to demand one today!!

anyone got the best contact details to complain to someone high up? 2 weeks next to no service, 6 months of rubbish

You sure he didn't arrange a Principal Technician to come to you today? The call centre people would not see anything booked on the system if that was the case

ash_scotland88 · 30 Oct 2012 at 18:36

Is there a known problem of viewing email in outlook?
Past week or so I've had to close and restart outlook for it to connect, this evening I'm not getting anything!

_Jimlad_ · 30 Oct 2012 at 19:12

fixed and back online

mmj_uk · 31 Oct 2012 at 11:04

gareth170 said:
does the people that beta tested R36 automaticity get R37 to test?

I think it was a separate sign up process.

platypus · 31 Oct 2012 at 11:09

Jesus, no internet since Friday yet again, speaking to Virgin its a fault in the area that should be fixed by 4pm today.

Added to which the resegmentation work is still unfortunately awaiting Planning permission, though it is scheduled to be updated by the end of this week. We'll see..

Confused · 31 Oct 2012 at 11:49

YouTube also absolutely useless here during the evening or weekend on a 60mb package.

Shame I'm now living so far away from the exchange, else I'd rather be on a half-decent ADSL package at ~10mb and be able to stream YouTube, than a useless Virgin package at 60mb that buffers every 5 seconds.

I think BT Infinity's new advert with them going to a party and no music is due to these YouTube comments about Virgin!

Tripnologist · 31 Oct 2012 at 13:27

I'm rather regretting my decision to switch from Be to Virgin when I moved last month.
When it's working, it works great. 105Mbs gives me 12.5MB/s downloads, but in the evenings and on weekends, I can't even load a youtube video.

Trying to grab something from Usenet in the evening equals 50KB/s, even when I've not reached my limit to be throttled.

Be may have only given me a 24.5Mb connection, but it was rock solid no matter the day or time.

I've also had more outtages in the last month (2), than I had all of the last year with Be (0).

FreeStream · 31 Oct 2012 at 13:44

Tripnologist said:
I'm rather regretting my decision to switch from Be to Virgin when I moved last month.
When it's working, it works great. 105Mbs gives me 12.5MB/s downloads, but in the evenings and on weekends, I can't even load a youtube video.

Trying to grab something from Usenet in the evening equals 50KB/s, even when I've not reached my limit to be throttled.

Be may have only given me a 24.5Mb connection, but it was rock solid no matter the day or time.

I've also had more outtages in the last month (2), than I had all of the last year with Be (0).

Bristol is oversubscribed (even though they say it isn't) and the fault has a fix date of late Dec/Early Jan as they are Resegmenting the network.

BS6, BS7 and BS34 are affected by this.

I think because the balance of each node is **** (hence resegmenting the network) they claim that Bristol overall isn't oversubscribed...

I barely get a Skype call going in the evenings atm, going to phone up on Friday and complain.

Antony101 · 31 Oct 2012 at 13:46

Concorde Rules said:
Bristol is oversubscribed (even though they say it isn't) and the fault has a fix date of late Dec/Early Jan as they are Resegmenting the network.

BS6, BS7 and BS34 are affected by this.

I think because the balance of each node is **** (hence resegmenting the network) they claim that Bristol overall isn't oversubscribed...

I barely get a Skype call going in the evenings atm, going to phone up on Friday and complain.

They are over subscribed in pretty much every part of the country. If they aren't in an area it's only because people can get BT Infinity.

If BT offered better than up to 8meg in my area I'd have left virgin the moment they sent me this ***** superhub.

FreeStream · 31 Oct 2012 at 13:57

Antony101 said:
They are over subscribed in pretty much every part of the country. If they aren't in an area it's only because people can get BT Infinity.

If BT offered better than up to 8meg in my area I'd have left virgin the moment they sent me this ***** superhub.

I doubt it, Bristol has issues due to all the students coming back. Over the holidays the system is perfect, (Full 60Mb during the evenings) barely get 10 at the moment.

Tripnologist · 31 Oct 2012 at 14:13

Concorde Rules said:
Bristol is oversubscribed (even though they say it isn't) and the fault has a fix date of late Dec/Early Jan as they are Resegmenting the network.
BS6, BS7 and BS34 are affected by this.

So if I'm not in one of the above post codes, the fix won't help me any will it? I'm in BS3.

Antony101 · 31 Oct 2012 at 14:13

Concorde Rules said:
I doubt it, Bristol has issues due to all the students coming back. Over the holidays the system is perfect, (Full 60Mb during the evenings) barely get 10 at the moment.

I'm in a small town full of old people and can't buffer a YouTube video in 360p till after 1am.

I find it hard to believe there are many areas this terrible company aren't getting every bit of money they can.