Virgin Media Discussion Thread

MY superhub died in the night and After an hour spent on the phone to VM and me downloading (via my mobile tether!!) and re-flashing the Hub with the most current firmware its now stable again!

Whilst I was on the phone the guy did confirm that the SuperHub V2 is being released to the public in April it comes in a much bigger package than the current hub and has 5 antenna for the wireless 2 for b/g and 3 for N and lights that can be dimmed, so it sounds like they may actually have listened to the problems and have addressed them in the new hub! Watch This Space!
 
We have the 30MB broadband and over the last 18hours it's slowed right down. Sometimes giving a couple of meg and then at most 10Mb, i'm not sure if it's because I was downloading a couple of games off steam yesterday and they have decided to throttle me - or if there is something wrong

Dammit Virgin
 
Andr3w said:
We have the 30MB broadband and over the last 18hours it's slowed right down. Sometimes giving a couple of meg and then at most 10Mb, i'm not sure if it's because I was downloading a couple of games off steam yesterday and they have decided to throttle me - or if there is something wrong

Dammit Virgin
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my mates virgin 30mb was like this, they may be doing upgrades as it went down this morning and seems a lot lower ping now:

 
LOAM said:
Anyone in NG area with VM BB issue in the last 30mins ?
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Touch wood mines been fine today, although I've had some problems recently - bad packet loss and high jitter.

Rang Virgin and they booked an Engineer out, turned out to be that the power levels at both the cabinet and the socket were too high/low.

I'm still on R36 firmware though, has yours updated to R37?
 
There was an electrical spike that blitzed a cab apparently, the lights down the street were dipping all evening. It came back on late last night.

With regards FW, I refused the speed upgrade, kept the old modem and got money off our bill. I would rather keep a sold 20Mbps dl than have a fluctuating 60Mbps.
 
Have there been any updates about the youtube HD buffering issue? Last time I checked they were looking into it but no concrete dates on when it would be addressed. Still happens to me after about 5pm despite recently being upgraded to 100mb (I didn't really expect that to change the outcome)
 
Been thinking of getting the "Premiere collection",Which in total would come to about £62.99 a month,I wouldn't have to pay the £14.99 line rental..the rents would pay that...and with the offer i got through the post id get..

  • Free second Tivo Box for another room
  • ESPN channels etc
  • £10 off for the first 6 months.

I'm paying £37.99 a month just for my 120mb broadband,which i never see go over 70mb/s/ :o

Is the Tivo box + service god?
 
Well received an email from virgin media looks like i have no way of getting my issue sorted nor any further credit :( ive had months of about 5 days a week with just a net connection and unable to stream or play games websites take 5 mins or more to load each time its a complete nightmare.

and they continue to heavily recruit new customers in the area knwoing full well the network cant cope!

heres the letter below for any thats interested its basically saying "wont do anything more and go away" :p

Dear Dane,

Thanks for your recent contact regarding your recent concerns with your Virgin Media account. I?m very sorry for the delay in responding to your emails.

Firstly I would like to apologise for the poor customer service you have recently received. Virgin Media aims for the highest standards of customer satisfaction and is disappointed when this is not met.

After looking into your account I can see you?ve spoken to my colleague Andy on 11/01/13 in regards to the ongoing issues you?re experiencing with your broadband speed. I can confirm our network engineers are still working on your area and a Cat C resegmentation is needed which strips our network and balances the customers in your area. As this is major work which needs to be completed we?re unable to guarantee when this will be completed.

I can confirm the latest update on the area outage gives an estimated fix date of 20/02/13 for this work to be completed. As this is an estimate I appreciate the inconvenience this fault could be causing and I would like to advise you are able to disconnect your account without penalty due to the issues you?ve had.

In cases with high utilisation we offer half price broadband from when the fault started to when this is resolved. I can see from looking at your account a total credit of £352.88 has been applied to your account since this fault began. I can see you?ve been on our 50Mb and 100Mb broadband packages until you downgraded to 30Mb in December. Our 50Mb and 100Mb broadband packages cost £35.00 a month when taking this service on its own and I can see this fault has been ongoing for 16 months. 16 months half price broadband on our 50Mb/100Mb broadband packages works out to be £280.00. As we?ve more than covered this amount no further credits will be applied unless the outage isn?t resolved on 20/02/13.

If you do have any further questions about this please call me on 0845
234 0037 ext. 6293 and on a final note I would like to thank you for your patience while allowing me to resolve these issues.

Kind Regards




Andrew Aston
Customer Complaints
Virgin Media
 
Calgar117 said:
Well received an email from virgin media looks like i have no way of getting my issue sorted nor any further credit :( ive had months of about 5 days a week with just a net connection and unable to stream or play games websites take 5 mins or more to load each time its a complete nightmare.

and they continue to heavily recruit new customers in the area knwoing full well the network cant cope!

heres the letter below for any thats interested its basically saying "wont do anything more and go away" :p

Dear Dane,

Thanks for your recent contact regarding your recent concerns with your Virgin Media account. I?m very sorry for the delay in responding to your emails.

Firstly I would like to apologise for the poor customer service you have recently received. Virgin Media aims for the highest standards of customer satisfaction and is disappointed when this is not met.

After looking into your account I can see you?ve spoken to my colleague Andy on 11/01/13 in regards to the ongoing issues you?re experiencing with your broadband speed. I can confirm our network engineers are still working on your area and a Cat C resegmentation is needed which strips our network and balances the customers in your area. As this is major work which needs to be completed we?re unable to guarantee when this will be completed.

I can confirm the latest update on the area outage gives an estimated fix date of 20/02/13 for this work to be completed. As this is an estimate I appreciate the inconvenience this fault could be causing and I would like to advise you are able to disconnect your account without penalty due to the issues you?ve had.

In cases with high utilisation we offer half price broadband from when the fault started to when this is resolved. I can see from looking at your account a total credit of £352.88 has been applied to your account since this fault began. I can see you?ve been on our 50Mb and 100Mb broadband packages until you downgraded to 30Mb in December. Our 50Mb and 100Mb broadband packages cost £35.00 a month when taking this service on its own and I can see this fault has been ongoing for 16 months. 16 months half price broadband on our 50Mb/100Mb broadband packages works out to be £280.00. As we?ve more than covered this amount no further credits will be applied unless the outage isn?t resolved on 20/02/13.

If you do have any further questions about this please call me on 0845
234 0037 ext. 6293 and on a final note I would like to thank you for your patience while allowing me to resolve these issues.

Kind Regards




Andrew Aston
Customer Complaints
Virgin Media
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Use the price increase clause in your T&C's to get out of your contract should you be in one and move to another provider!
 
Gaming is absolute trash again tonight at 18:58. Just suddenly starts lagging, no slow increase in the lag. Just BAM lag spikes (ping jumps to 300ms for about 2 seconds then back to 20ish).

How long does it usually take for BT to install Infinity? Seriously considering dropping VM if I can with the price increase clause.
 
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