DO NOT buy the 27" DGM Monitors

InFus1on · 2 Feb 2013 at 15:09

I have now had two of these monitors, the second as an RMA replacement as the first one's power supply blew after around a week.

I have had the second one around a week as well, and the same fault has occured.

I also have a friend who has had the same problem, but he wouldn't accept a replacement when he saw that mine went the same.

I recommend Overclockers do some serious testing on these monitors as there is clearly a fault which should prevent these from being sold.

Regards

Nightglow · 2 Feb 2013 at 15:17

InFus1on: Your not the only one, there was a thread last September about same problem.

http://forums.overclockers.co.uk/showthread.php?t=18438610

Sin_Chase · 2 Feb 2013 at 15:18

DGM is a super budget brand and should be treated as such.

You have had replacements for the faults that one should expect on such a budget purchase. Not much more to be said really.

InFus1on · 2 Feb 2013 at 15:29

Whether it's budget brand or not, the fact that a well respected distributor like Overclockers stocks their product should be enough to give them some sort of reputation.

It's because of products like this that Overclockers name will be given a reputation it doesn't deserve. Either stop selling the product, or test it properly before sale to ensure the customers will have no problems.

chrisgt · 2 Feb 2013 at 16:13

Ordered one today... :|

Martini1991 · 2 Feb 2013 at 16:27

Sin_Chase said:
DGM is a super budget brand and should be treated as such.

You have had replacements for the faults that one should expect on such a budget purchase. Not much more to be said really.

Budget or not, you don't buy a product with the mind set it's going to break.

InFus1on · 2 Feb 2013 at 16:29

Martini1991 said:
Budget or not, you don't buy a product with the mind set it's going to break.

Exactly this. The point of a budget product is that it tends to be made of slightly worse materials, or it doesn't have quite the same features.

You still expect it to be built to the same standards of quality testing as anything else.

Voicon · 2 Feb 2013 at 16:36

They are on special today, I was seriously considering buying one, but after reading this I may pay extra for a better brand so thanks!

Returning a product is the last thing you want to do and with soo many problems they are obviously not fit for purpose.

chrisgt · 2 Feb 2013 at 17:47

What were OCUK like to deal with when the power unit went wrong?

You're making me re-think the £299 I just parted with this morning...

Any comment from OCUK??

MatsyLR · 2 Feb 2013 at 18:14

Surprised OCUK haven't took these off there shop like they did the fractal cases.

Chabsy · 2 Feb 2013 at 22:51

Sin_Chase said:
DGM is a super budget brand and should be treated as such.

You have had replacements for the faults that one should expect on such a budget purchase. Not much more to be said really.

Has to be fit for purpose regardless of cost

InFus1on · 3 Feb 2013 at 01:32

Just to answer a question:

Overclockers were great to deal with. They raised an RMA, sent me a replacement which arrived maybe 3 days after I sent the first one away. Was great.

The company is not my problem, I'm more disappointed that they still stock products like this when there are clearly many problems with them.

Doomedspeed · 3 Feb 2013 at 09:10

MatsyLR said:
Surprised OCUK haven't took these off there shop like they did the fractal cases.

Exactly my thought, If they got rid of fractal, these should have gone a fair while ago..

Not read great things about this company.

MOOGLEYS · 3 Feb 2013 at 11:03

Overclockers sell hundreds of these monitors. I doubt they will cancel a line due to a few failures. They offer a 3 year warranty themselves so they must have some faith in the product.

Uncle Petey · 3 Feb 2013 at 11:08

Sorry for OT, but what happened to Fractal?

panyan · 3 Feb 2013 at 11:27

Fractal:

http://forums.overclockers.co.uk/showpost.php?p=23379036&postcount=7

MOOGLEYS · 3 Feb 2013 at 11:41

Strange I have used quite a few Fractal cases in builds and tbh have found them to be superb quality. I use an Arc Midi myself and have no complaints at all it's a superb case.

Uncle Petey · 3 Feb 2013 at 11:55

Yeah, I thought they were one of the premier manufacturers...
I do vaguely remember something about a few cases of poor paint finish I think.

Abz Hussain · 3 Feb 2013 at 12:52

MatsyLR said:
Surprised OCUK haven't took these off there shop like they did the fractal cases.

What was the problem with the Fractals? I have an arc midi. :confused:

chrisgt · 3 Feb 2013 at 14:55

InFus1on said:
Just to answer a question:

Overclockers were great to deal with. They raised an RMA, sent me a replacement which arrived maybe 3 days after I sent the first one away. Was great.

The company is not my problem, I'm more disappointed that they still stock products like this when there are clearly many problems with them.

Cheers for the info. My DGM should be here tomorrow, was just curious how quick things might be if I do have an issue.

MOOGLEYS said:
Overclockers sell hundreds of these monitors. I doubt they will cancel a line due to a few failures. They offer a 3 year warranty themselves so they must have some faith in the product.

This is true. The deal yesterday started with 50 units, and its now down to 28. So 22 sold in a single day, plus however many sold since launching last July. Would be interesting to see some figures of how many had to be returned/had a fault; see the failure rate as a %.

All of these posts are making me slightly regret my purchase, but the 3 yrs OCUK warranty makes me feel a bit better. If something does go wrong, they are there...