How bad is your IT department?

Deleted member 77746 · 9 Feb 2013 at 14:14

Ours is beginning to get better. We now have our service desk back to which they can log calls from the portal via the web, telephone or an automatic email responce.

grudas · 9 Feb 2013 at 14:25

A bit slow to respond and a lot of times just forget/ignore things that need to be done :-)

but over all they are ok after all they do support a big building full of iphone users eho have a hard time finding a mac address

wkingsnorth · 9 Feb 2013 at 14:27

Ours is pretty good, generally get things done soon after you ask them

Marky · 9 Feb 2013 at 14:30

bunnox said:
rolllff

Rolling on laughing laughing laughing floor floor?

Edrof · 9 Feb 2013 at 14:32

RJC · 9 Feb 2013 at 14:39

Our department just said reboot the PC and hope for the best! (call center before they pass it on to one of the IT people on site)

Pawnless Endgame · 9 Feb 2013 at 15:59

I used to work in IT, but now work in CS. I recently had to ring up IT to get them to install Primo PDF on my work's PC as our machines are locked down to limited user accounts. So IT guy remoted into my machine, saw that I didn't have a shortcut to Explorer on my desktop. What did he do? He right-clicked the desktop > new > shortcut and proceeded to write "C:\" in the path. Talk about making a mountain of a molehill. I told him that he can just press WIN+E and that opens up Explorer

Hell I was only 1st-line support when I was in IT.

tribz · 9 Feb 2013 at 16:06

Monserrat said:
I used to work in IT, but now work in CS. I recently had to ring up IT to get them to install Primo PDF on my work's PC as our machines are locked down to limited user accounts. So IT guy remoted into my machine, saw that I didn't have a shortcut to Explorer on my desktop. What did he do? He right-clicked the desktop > new > shortcut and proceeded to write "C:\" in the path. Talk about making a mountain of a molehill. I told him that he can just press WIN+E and that opens up Explorer Hell I was only 1st-line support when I was in IT.

If you'd made it past 1st line call logging you'd have found out that he probably couldn't send the Windows Key in remote.

Janesy B · 9 Feb 2013 at 16:11

Non existent. The last internal IT person we had made my work laptop absolutely crawl and I had to show him things that someone on a 65k+ salary should not need showing.

Craig1981 · 9 Feb 2013 at 16:14

I dont think we have one. Things that break down here tend to stay that way for weeks at a time.

Shamrock · 9 Feb 2013 at 16:28

I work in IT at a digital agency in London. I like to think I do a good job and try my best to keep all employees satisfied/happy but it's difficult sometimes as there are only 3 of us supporting 160 users.

We are hiring a 4th person in a couple of weeks though so that should help a lot.

Pigeon_Killer · 9 Feb 2013 at 16:35

160? 3 of us supports 500+ users, 300+ PC's and servers and 30 locations. I'd imagine we've got it pretty easy compared to a lot as well.

Begbie · 9 Feb 2013 at 16:35

I avoid IT as much as I can at work these days.

Hate staring at a screen.

dowie · 9 Feb 2013 at 16:36

We've got about 3 people supporting about 500 or so users...

I doubt they're overworked though - the last time I opened a ticket was over a year ago and that was just to request some extra RAM

Pawnless Endgame · 9 Feb 2013 at 16:37

Shamrock, 3 or 4 people supporting 160 users doesn't sound too bad tbh. At my last place, my IT dept had 4 (sometimes 5), supporting 3000 home users at any one time. Not an easy task when some of them install spyware, and it's call after call of "my PC is running slow, fix it!"

Janesy B · 9 Feb 2013 at 16:37

Pigeon_Killer said:
160? 3 of us supports 500+ users, 300+ PC's and servers and 30 locations. I'd imagine we've got it pretty easy compared to a lot as well.

600 clients, 800 or so managed routers/firewalls/switches, 6 PoPs and two colo sites, all managed and supported by 3 people, we have a 4th but he's a bit special and doesn't know anything after 6 months...

Shamrock · 9 Feb 2013 at 16:49

Wow, I wouldn't like to work for your companies in that case.

How do you have time to do anything?

big_white_dog84 · 9 Feb 2013 at 16:56

Awful awful awful awful. Just like any other internal service department really. My company is a Fleet Services, HR, finance and IT Services business, that just happens to have an engineering function bolted on the side.

Deleted member 651465 · 9 Feb 2013 at 16:57

I don't work in IT, but my boss often asks me to create "a simple spreadsheet" for a particular problem.

I will then make a simple to use spreadsheet (note, very complicated behind the scenes), and he will proceed to tell me to "make it so an idiot can use it". This is his slang for "I don't understand a drop down box". I'm not sure if he realises the irony of complaining about it

Last time I made something, he literally had to pick the week commencing date from a drop down and all the data would change according to his choice. All he has to do to keep it up to date is copy and paste some raw data from a CSV file in to the master sheet and save it.

I honestly don't know what will happen when I leave

Antar Bolaeisk · 9 Feb 2013 at 17:03

EVH said:
I don't work in IT, but my boss often asks me to create "a simple spreadsheet" for a particular problem.

I will then make a simple to use spreadsheet (note, very complicated behind the scenes), and he will proceed to tell me to "make it so an idiot can use it". This is his slang for "I don't understand a drop down box". I'm not sure if he realises the irony of complaining about it

Last time I made something, he literally had to pick the week commencing date from a drop down and all the data would change according to his choice. All he has to do to keep it up to date is copy and paste some raw data from a CSV file in to the master sheet and save it.

I honestly don't know what will happen when I leave

You will get calls everyday about stuff not working. Every day.

How bad is your IT department?

Deleted member 651465

Deleted member 651465