I am the go-to "tech support" for my mother-in-law. She has a basic specs laptop that she really only uses for Skype, web-browsing, ebay and storing photos.
I installed Firefox, hid the IE icon, set up RocketDock with all the icons she'd ever need easily visible and just one click away. I gave her a quick introductory tour of the applications she'd be using, and hoped we'd be all set.
Of course there have been many phone-calls of the "what's the taskbar?" variety, and she has some kind of pathological inability to keep track of the correct cables for her different devices (Ipod, camera, etc.). But we have a laugh about it, which kind of makes it fun, really.
Then came the best one a few weeks ago. I got a call saying her laptop would no longer power up, that even with the charger in nothing happened when she pressed the power button - no lights, no response at all.
So she sent the laptop up with my wife next time she went down to visit for the afternoon. I opened the carry case and found the laptop connected to... her digital camera charger.
The camera charger just about fitted in the laptop charger socket, but it was 1/4 the size (if that) of the laptop charger. Of course, it all worked when we phoned up and got her to go through all her cables and plugs until she found the actual laptop charger.