My goodness me. The price I agreed for my new contract was £35.99, but got a new contract to sign which said £42.
So I call 150, follow the options and get put through to a billing team in Manila, Philippines. I
start the conversation by saying "I agreed £35.99, but the contract says £42, could you send me a new contract which reflects the correct agreed amount".
After exactly 37 minutes of him going round and round in circles trying to convince me there isn't a problem, I think enough is enough so I proverbially tell him to suck it and ask him to put me through to retentions in Britain.
The great thing is, he put me on hold while he spoke to retentions himself, who apparently told him "We can see the note which says £35.99, so just tell him to bin the old one and we'll send him a new one with the correct figure".
Almost 40 minutes going in circles with the clueless monkey and in the end they do the one and only thing I requested!!!
I really stuck it to him, made him feel utterly useless, "thanks for wasting my time" etc.
**** outsourcing.
