Virgin Media New Traffic Management

Reading Plusnet Unlimited Fibre thread it does look like that mite be the way to go. You get between 15 - 20 mbps upload which would be excellent for a server.
 
Well I downloaded 100Gigabytes of steam games in a day and never noticed. One day I downloaded Battlefield 3 and poof was capped at 50mbps for the rest of the day nearly. They have a blacklist aswell of connections they monitor more closely those connections are more likely to be capped for going over the limit.
 
originally i thought "**** me that's harsh" but in reality the worst case for me is downloading 6.2gb and being throttle to 72mb for 2 hours. I preferred the old method tbh but meh - doesnt affect me too much.
 
I can't see what all the fuss is ... they are being totally transparent about what the potential throttling is. I've got XL60 so in the worst case view you could say I've got a 36Mb internet connection with the potential for a speed bump up to 60Mb for the first couple of GBs every hour.
 
deshepherd said:
I can't see what all the fuss is ... they are being totally transparent about what the potential throttling is. I've got XL60 so in the worst case view you could say I've got a 36Mb internet connection with the potential for a speed bump up to 60Mb for the first couple of GBs every hour.
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Thats pretty much it. I agree, don't really see the problem. I understand the upload speed is a bit poo though.

If the speed doubling didn't happen, then it would be a problem, but everyone is getting higher speeds than they did before the doubling, regardless of how much you download.
 
deshepherd said:
I can't see what all the fuss is ... they are being totally transparent about what the potential throttling is. I've got XL60 so in the worst case view you could say I've got a 36Mb internet connection with the potential for a speed bump up to 60Mb for the first couple of GBs every hour.
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The issue is that the services are advertised at the higher speeds and as unlimited.

As an example, ADSL speed advertisements were brought into scrutiny a couple of years ago due to the overheads and the likely average speed a user would receive. As such, ISPs were no longer allowed to advertise their services as 24mbit, but had to advertise it at 16mbit. Not exactly the same situation but tbh I don't know how VM have gotten away with a lot of what they've done in recent years (congestion (and consistently failing to fix this), throttling, etc).
 
No issues with the download stm limits but upload is going to make me move to fttc service when avaliable. 1500mb in an evening.
 
I was told by Virgin that i am a very heavy user ( 200GB a month, and i'm on 100mb ) and that is why my internet is slow lol.

When i asked what was the amount they expected me to use the guy couldn't even answer, and then when i asked him his name and reference for the call he started getting all panicky. I even asked him what the hell is the point of having a high speed connection if i cant use it! Again couldn't give me straight answer.

Virgin are awful, awful in the evening for speed and THE most rude and lying customer service ever.

I have 2 months left then i'm leaving and i wont be going back to them.

The traffic management is rubbish, its meant to be unlimited!
 
somehow i got used to five hour cap before but now its seems virgin is determined to keep us throttled much long then that and they figured a genius idea. now the more we download the more cap will stay active. its a bit like pay as you go scheme except when we use more bandwidth, one hour and two hour keeps on renewing throughout day without a five hour period.
 
I was told by Virgin that i am a very heavy user ( 200GB a month, and i'm on 100mb ) and that is why my internet is slow lol.
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Yeah I was speaking to a Virgin representitive and they considered that I had downloaded 80 gigabytes in 2 weeks was actually a lot. I explained that isn't really much considering a 100mbps fttc was mainly meant for maybe a family of 5 or people house sharing where they mite need to use a lot of internet access with varying activities. That 80 gigabytes of data was nothing even back in the 10mbps days.

The guy I spoke to was a little smarter than yours though he gave me the full information for the Data Transfer cap and usage. I have been speaking a lot with their second line support about noise issue, network utilization and over subscription problems, they know what is happening but they neglect their users on the highest tier when it is us that are putting the most money into our subscription. I'm still leaving my fault open for a few more weeks; I will talk to them next month and ask if they have actually done anything about the complaints and faults I have raised several times. Having said that they gave me £20 off my last bill because I was only ever getting around 10mbps during peak times at a weekend.
 
FrenchTart said:
The issue is that the services are advertised at the higher speeds and as unlimited.

As an example, ADSL speed advertisements were brought into scrutiny a couple of years ago due to the overheads and the likely average speed a user would receive. As such, ISPs were no longer allowed to advertise their services as 24mbit, but had to advertise it at 16mbit. Not exactly the same situation but tbh I don't know how VM have gotten away with a lot of what they've done in recent years (congestion (and consistently failing to fix this), throttling, etc).
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Its not the same situation as in the ADSL case they were advertising a speed that could never be achieved for most users.

Anyway, as I'm someone to remember the thrill of moving from 56kb (or in reality ~45kb) phone modem to the super fast speeds of 256kbs broadband when cable broadband first came out when I was in the US I'm more than happy with 60Mb that can be reduced to 36Mb. (Actually, if I think about it I can go all the way back to my first experiences in computing using a teletype that connected to a Data General minicomputer over a 110b serial line!)
 
Working for an ISP I can safely say I preferred it when we were on 56k because nobody could complain about download speed and downloading files and programs for the internet was a joy and you highly anticipated the week long downloads using a download manager starting and stopping constantly. Downloading Quake and Half-Life mods. I miss those days I would spend all day and night on the internet. Now downloading is a chore, people will complain they can't stream in HD or that their videos have to buffer there is this massive I want it all and I want it now attitude. With 56k it was a case I can chill out and wait.
 
deshepherd said:
Its not the same situation as in the ADSL case they were advertising a speed that could never be achieved for most users.

Anyway, as I'm someone to remember the thrill of moving from 56kb (or in reality ~45kb) phone modem to the super fast speeds of 256kbs broadband when cable broadband first came out when I was in the US I'm more than happy with 60Mb that can be reduced to 36Mb. (Actually, if I think about it I can go all the way back to my first experiences in computing using a teletype that connected to a Data General minicomputer over a 110b serial line!)
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You can never achieve the VM max speed 24/7 so it's not really that different a situation. Either way, it was merely an example of the majority of customers being told one thing and then getting something else.

Yeah, I remember the heady days of 56k and below too. No matter how happy I was with the move to broadband back then it doesn't excuse dodgy practices by ISPs now.
 
Well this is a ****ing disappointment. When I upgraded to 100, from 50, a few months ago the lying ***** told me it's unlimited, when I told her it isn't unlimited and bought up the traffic management, she told me "ohhh erm, that will be relaxed soon...."

Now I have to wait two more hours before I can "actually" utilise my connection?
 
churchhawk said:
I was told by Virgin that i am a very heavy user ( 200GB a month, and i'm on 100mb ) and that is why my internet is slow lol.

When i asked what was the amount they expected me to use the guy couldn't even answer, and then when i asked him his name and reference for the call he started getting all panicky. I even asked him what the hell is the point of having a high speed connection if i cant use it! Again couldn't give me straight answer.

Virgin are awful, awful in the evening for speed and THE most rude and lying customer service ever.

I have 2 months left then i'm leaving and i wont be going back to them.

The traffic management is rubbish, its meant to be unlimited!
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You will get useless agents no matter what company you goto, first line with virgin is awful in general from my experience , however get to second line or customer care and they have always, without fail, sorted something out, any problems and I tend to get a couple of weeks free, I have had very little downtime over the 5/6 years I have been with them.

I have quite a few friends on other companies, they have had far more problems than me, one of them living in the same postcode with bt infinity, it's been down more than it's been up and has had naff all support from BT.

As for throttling, meh, it's not great, but how often do you have to download 10 gig during the day? Any massive files I tend to do overnight or just leave it on while I go out/goto work
 
Absolute joke on the upload limit - good bye Streaming....

90% reduction on the cap - why do they think I pay for a 100mb line?

**edit** BT infinity might be available in my area now so all will be good :)
 
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