RMA turn around

Kaeo · 26 Apr 2013 at 23:21

So I mailed a failed HD to WD about 3 weeks ago. Tracking suggests it did arrive but no word back as of yet. How long do they normally take to contact you? :confused:

DaleTheWhale · 27 Apr 2013 at 01:30

Can take up to 28 days I guess?

Leprechaun312 · 27 Apr 2013 at 01:39

ThaReaperGuy said:
Can take up to 28 days I guess?

dunno about Wd but with MSI it took them 28 days to respond, companies can and will use time if they please.

deFiniLoGy · 27 Apr 2013 at 01:44

give OcUK a call

SirConfused · 27 Apr 2013 at 10:29

deFiniLoGy said:
give OcUK a call

If the OP has gone directly through WD for the RMA then I don't think OcUK would be able to help. You should be able to get hold of WD support though if there's no help from their automated trackers.

This page should take you to the phone number that will help.